Operations Manager

Operations ManagerBenefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."What do our Operations Managers do?Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.Responsibilities include, but are not limited to:Manage daily operations of specialists with the goal of providing superior customer service to our clientsOffer direction to staff in all aspects of operations, service, and client careResponsible for managing basic financial performance of the operations, including revenue growth and expense controlDaily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business developmentAble to work a flexible schedule, including early mornings and weekend work when neededSubmit weekly, monthly, and yearly reports, as requiredWhat do you need?Bachelor's degree (preferred but not required)3-5 years in a management role with emphasis in customer serviceSuccess in training, mentoring, and coaching service professionalsMust have excellent verbal and written communication skillsPrevious experience in a route-oriented, service environment a plusAbility to obtain and maintain licenses/certificates as required by federal, state, and local regulationsMust possess a valid driver's license from state of residenceWhy Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.Click here to read more about our Total Rewards Program which includes:Multiple avenues to grow your careerTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health and WellnessHealth benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Savings and Retirement401(k) retirement plan with company-matching contributionsWork-Life BalanceVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityWe are looking for individuals who want to make a difference where our customers live and work. Is that you?This company is a Drug Free workplace.Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.California residents click here to review your privacy rights.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.