Café Ambassador- Downtown Detroit

Café Ambassador – Downtown Detroit Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high‑end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a natural connector: proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop (you are a banking guide, not a barista). Serve as a brand advocate: share the value of Capital One’s products and services through genuine conversation rather than transactions, with no traditional sales goals. Simplify the complex: guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges. Facilitate purposeful impact: host and support local events that promote financial health, acting as a brand steward within Capital One’s programs and community partnerships. Advocate & problem‑solve: advocate for customers, resolve issues in accordance with compliance, handling complaints and escalations with support. Act as a culture carrier: foster a supportive, inclusive environment where every guest feels welcome, showing attention to detail, positivity and flexibility. Stay agile & engaged: be on the move throughout the day, connecting with the community and supporting the guest experience flow. Why Join Us? Your focus will be on the depth of your impact on customers, teammates and the community, free from traditional sales quotas. We invest in your confidence, service mindset and professional growth, providing the tools to be stronger each day. The Perks Day1 coverage for Medical, Dental, Vision and Prescriptions plus Flexible Spending Accounts, Life and Disability Insurance Paid Time Off Education Assistance Matching 401(k) contribution up to 7.5% Paid Parental Leave Mental Health support Back‑up Child or Elder Care Custom beverage while working And more! Essential Functions Support surrounding Cafés as needed within a 50‑mile radius and occasionally assist other locations. Work a flexible schedule, including nights, weekends, and holidays. Hours and days are subject to change. Adapt to business‑driven schedule adjustments under state and local laws. Attend all required training sessions on schedules that may differ from primary shift. Lift up to 25pounds and move/stand for extended periods. Maintain regular and consistent attendance. Basic Qualifications High School Diploma, GED, or equivalent certification At least 1 year of Retail, Sales, or Customer Service experience Preferred Qualifications Associate’s degree 2+ years of banking experience 2+ years of Retail or customer‑facing experience Proficiency in G‑Suite Strong written and oral communication skills Salary Detroit, MI: $47,840 – $55,016 for Cafe Ambassador Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/veteran status) committed to non‑discrimination in compliance with applicable federal, state, and local laws. #J-18808-Ljbffr