Ticket Office Lead Detroit, MI 48226

Ticket Office Lead Ford Field Management and the Detroit Lions are seeking a Ticket Office Lead to support ticket operations at Ford Field in downtown Detroit. Responsibilities Actively participate and lead by example in providing exceptional daily communication to hourly support staff through the preparation and execution of daily staff briefings, electronic daily updates regarding current promotions, new policies and ticket operations activity, and event day one‑sheets. Ensure escalated customer service issues (via email, phone, ticket windows, and ticket resolution) are efficiently resolved, tracked, and properly escalated to ticket office management. Demonstrate active awareness of office activity to ensure proper coverage during staffing breaks and high‑volume periods to maintain exceptional customer service standards by having appropriate office coverage during business hours. On a consistently scheduled and rotational basis, cover all supported areas of the department (e.g., sales office help desk, My Lions Account service emails, ticket fulfillment requests, event day customer service windows, will‑call support, etc.). Provide in‑person customer/client service support via telephone, email, and walk‑ins. Facilitate ticket sales, will‑call, and service at windows for all Ford Field events. Process back‑office ticket orders, apply payments, and fulfill advance ticket orders. Assist with account servicing of season ticket accounts, cancellations, and customer service inquiries. Assist with the fulfillment and ticket order processing of group and single event orders. Qualifications Exceptional customer service, interpersonal, and writing skills. Experience and training in sales, cash handling, or banking (telephone, retail, or professional) highly desirable. Working knowledge of Microsoft Office products. High degree of technological competence and point‑of‑sale experience. Valid driver’s license with a good driving record. Ability to adjust schedule as needed to meet work goals and time constraints. Strong organizational skills and attention to detail with basic accounting principles. Capacity to make decisions during high‑pressure situations. Flexible schedule availability, including nights, weekends, and holidays. Supervisor may assign additional responsibilities consistent with the objectives and essential functions of this position. What We’re Looking For Prior supervisory experience is a plus. Excellent customer service and interpersonal capabilities. Experience with cash handling or banking background. Competency in Microsoft Office. PoS experience and strong technical skills. Valid driver’s license. Willingness to adjust schedule as required. The Detroit Lions, Inc. are committed to fostering a diverse workforce that reflects the diverse community and stakeholders we serve. We are subject to certain governmental record‑keeping and reporting requirements. All applicants are considered without regard to any legally protected characteristic. Your decision to provide demographic information will not be used in any hiring decision or adverse treatment. #J-18808-Ljbffr Detroit Lions, Ltd.