Director, Process Optimization

Company Details "Our Company provides a state of predictability which allows brokers and agents to act with confidence."Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.Along the way, we’ve been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion.Today the Berkley brand comprises more than 60+ businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess. The Company is an equal employment opportunity employer. Responsibilities The Director, Process Optimization is responsible for assessing, analyzing, designing, and facilitating the stand-up of an enterprise service center and affiliated projects, working closely with business stakeholders to translate strategy into target operating models, financial models, and an actionable roadmap of change.• Invest significant time in maturing processes of solution delivery, reporting, and business relationship management to enable repeatable success and drive adoption and implementation of global standards and processes.• Perform strategic business analyses and act as a liaison between the leadership team and key stakeholders.• Manage tasks and responsibilities associated with planning, directing, coordinating, and supporting specific high-impact projects and initiatives that support the overall strategic plan of the business from initiation through delivery.• Support critical relationships with internal and external business partners.• Apply expert knowledge of core technology and/or functional areas to coordinate program design and launch within schedule, scope, budget, and quality constraints.• Construct business cases and cost/benefit analyses for larger enterprise initiatives.• Report statuses and manage communications and escalations related to all Process Optimization-led initiatives.• Facilitate senior management meetings and committees, including managing agendas and the collection, compilation, and distribution of management materials as needed.• Provide leadership, direction, and assistance in direct support of the team lead and other executive team members, as needed.• Partner with various players and stakeholders across WRBC to develop recommendations and advise WRBC management on high-priority, high-impact decisions. Qualifications Qualifications:• 7–10 years of strategy and operations consulting or other relevant industry experience.• 5 years of experience leading projects that include both analytical and technical components combined with change management and communications management in highly complex and matrix environments.• Experience working with and managing organizational change and/or Target Operating Model transformational projects in a large enterprise environment.• Expertise in process optimization fundamentals and in creating and maintaining detailed project plans and schedules in a Lean Six Sigma or Agile/Waterfall environment.• Strong leadership capabilities with the ability to influence staff and management of internal and external IT partners.• Able to travel 25–75%.• Lean Six Sigma qualification preferred.• PMP Certification preferred.Education Requirement• Bachelor’s degree or higher in Business, IT, or related field. Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms.Salary Range - $138K to $197K, dependent on experience, knowledge and location.Berkley is committed to offering comprehensive and competitive employee health benefits that help our employees stay healthy, feel secure and maintain a work/life balance. We offer Medical, Dental, Vision, Flexible Spending Account, Health Savings Account and a Health Reimbursement Arrangement. We support our employees in planning for their current and future security by offering Short & Long Term Disability, 401(k)/Profit Sharing/Employee Stock Purchase Plan, Life/Accidental Death & Dismemberment/Travel and Additional Life Insurance. We want our employees to live productive and fulfilling lives. We promote work-life balance and personal wellness by providing an Employee Assistance Program, Paid Time Off (Vacation/Sick/Holidays) and encouraging employees to participate in our groups wellness program. We take risk management excellence and your professional growth and ongoing development seriously by offering industry-related education and exams along with industry-related tuition assistance. Additional Requirements Location and Travel:• Primary location Jacksonville, FL.• Travel: 25–75%. Sponsorship Details Sponsorship not Offered for this Role Job SummaryID: 2026-14104Date Posted: 2 months ago(6/9/2026 7:52 AM)Company: WRBC Support ServicesPrimary Location: US-FL-JacksonvilleLoc2: CT, GreenwichLoc3: GA, Atlanta - 2 Ravinia Drive - Suite 1000Loc4: IA, Urbandale - 11201 Douglas AvenueLoc5: AZ, Scottsdale - 14902 N 73rd StreetLoc6: IL, Chicago - 550 W Jackson Blvd - 4th FloorCategory: Business Services