Front of House Lead

Chickies at American Dream

Job Description

Full Job Description

Being our Shift Leader requires you to work fast-paced in our high volume restaurant. Shift Leader supports the Manager in Charge for each shift. While the Shift Leader is for Front of House, we expect this individual to be willing to help in all areas of the restaurant.

Qualifications:

Must be 18 or older
Knowledge of restaurant a plus
Excellent communication and verbal skills
Work and lead well in a fast-paced and high-energy environment
Knowledge of and adherence to food safety standards
Possess a high level of integrity and honesty
Positive, responsible, accountable, polite, and organized
Ability to multitask
Basic computer and Ipad competency
Able to stand for prolonged periods (entire shift), walk, bend, kneel, squat, stand, and lift heavy objects, as needed
Team-oriented, adaptable, dependable, and strong work ethic
Customer Service-Oriented

Responsibilities:

Run shifts without any supervision
Supports the senior leadership team by completing any delegated tasks
Takes action to solve customer issues or complaints as they arise
Execute proper security and cash handling procedures with team
Leads by example, using our CORE 4 model to serve guests: make eye contact, share a smile, speak enthusiastically and make a connection
Communicates employee performance and policy/procedure violations to the Senior Leadership Team
Maintains a positive working relationship and treats all reporting employees with respect while providing them with direction and feedback
Serves as subject matter expert for all tasks for the specific area the Shift Supervisor oversees
All other duties as assigned

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Vacancy posted 24 days ago

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