Reservations Agent

Reservations Agent

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary: The Global Wholesale Partner Support Agent is a customer service focused position that works as part of our call center team to assist our partners with modifications, cancellations or any questions regarding their existing reservation as well as supporting the Vail Resorts Partner Portal. This is a great entry level position for someone interested in starting a career and growing within our company. This is a remote position.

Job Specifications

• Starting Wage: $20.00/hr - $22.19/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Provide guidance and troubleshooting for partners and tour operators using online booking portals (VRPP, Synxis)
• Replying to partner and internal emails
• Book, modify and cancel tour operator and partner bookings ensuring accuracy via phone and Zendesk tickets
• Engage in first phase of problem resolution regarding partner/tour operator complaints
• Provide feedback for Sales Managers regarding partner/TO accounts
• Communicate effectively with various other departments within Vail and WB to resolve issues and process bookings/modifications
• Report any discrepancies found on the partner/internal booking systems, and any related websites etc. to ensure accuracy and consistency of information
• Private Lesson/Pass Rekeys throughout year
• Work as a team to complete various audits throughout year
• Participate in additional ad hoc projects as needed

Job Requirements

• High School diploma or equivalent required
• Previous hospitality experience preferred
• English - required
• Must be customer-focused with excellent verbal and written communication skills required
• Attention to detail with a high degree of accuracy - required
• Able to work a flexible schedule including weekends and holidays as needed required
• Microsoft Office - required
• Familiarity with Vail Resorts family of destinations - preferred
• Experience with hospitality software such as Revinate, AWS, Guest Connect, Inntopia, Synxis, iQWare, Oracle, MS products, Extranets preferred but not required
• A positive and professional attitude is essential for this position
• Enthusiasm for the travel industry is a plus
• Able to work on a computer and phones performing repetitive tasks for long periods of time throughout the day required
• Willingness to focus on personal development and adapting to ever changing situations is a key to being successful on this team

The expected pay range is $20.00/hr - $22.19/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.