Growth Manager Latam

About Us

We're building the world's leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We're growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation .

Here's a little more:

• Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
• Truly global team - 250+ people, 50+ nationalities, 50+ languages
• Guided by our values - ownership, impact, humility, and heart - in deed, not just word

The Role

Your role will be to boost the growth of TTS in the Latam corridor. You will work to continue launching TTS within various Latam communities in Brazil, Mexico, Central America and Andean Region, and build a comprehensive growth (customer acquisition and retention) strategy for the corridor. You will conduct customer research; execute partnerships and events; set up offline and online advertising/brand awareness campaigns; source and coordinate community ambassadors, champions and influencers; measure operational efficiency and financials for the corridor; manage CRM tools; resolve low-level customer complaints, provide CS and Product & Ops teams input into strategies to improve product quality, as well as customer experience.

Reporting to our Regional Manager, Latam, you'll combine great sales and marketing prowess with a data-driven test-and-learn mindset. You'll be a creative thinker who is always looking for ways to hack growth

The role offers the chance to join a high growth startup and to have a positive impact on the communities we serve. You will be expected to have deep knowledge of, and networks into the Latam communities, a passion to support your community, an entrepreneurial spirit, great interpersonal skills, and superb project management.

Responsibilities

• Build trust-based relationships with diaspora communities through in-person and online communications
• Conduct customer research with transfer senders on a regular basis
• Initiate, negotiate and build partnerships with community associations and organizations
• Set up offline and online advertising campaigns
• Source and lead community ambassadors, champions and influencers
• Manage agencies for Paid, Creatives, and Events
• Manage customers' CRM
• Optimize Operations with help from Product, Ops, Eng and Support teams
• Deepdive into customer pain points and work with the different teams as well as the Country Manager to solve them
• Travel to connect with and better understand the Latam diaspora and grow our customer base
• Dedicate part of your time to call customers and respond to messages/comments across our our owned media channels
• Work with the Country Manager to outline the growth plan for the market, including the growth strategy, monthly budget, targets, CAC, and CRM campaigns

Requirements

• Based in Brazil, NYC or Colombia
• 4-5 years of experience in high growth-environment such as startups, marketing, fintechs
• Exceptional knowledge and networks among the Latam diaspora.
• Strong business development/sales/marketing/analytical background
• Experience with organic and inorganic marketing activities
• Having contacts with Latamn influencers and celebrities in the region is a plus
• Strong interpersonal and communication skills
• Passion for working with and for migrant communities
• Resourceful and has the ability to get things done. Also doing "more" with "less"
• Fluency in English and Spanish.

Also you are

• Outgoing - you love speaking to people and enjoy building meaningful relationships with customers and community members across cultures
• Execution oriented - we have an "impact first" philosophy and a lot to be done. You should be able to take an idea to implementation
• Mission-Oriented - you are passionate about working with immigrant communities and/or financial inclusion
• Flexible - you are comfortable setting your working hours to accomplish your goals, including work commitments on nights and weekends (e.g events or customer meetings)
• Organized - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven - you thrive in fast-paced, target oriented environments

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.