Learning & Development Specialist

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.  With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of no matter who they are or where they are. One customer, one family, one community at a time.

About this role:

Working in conjunction with the Global Learning and Development Team, you will participate in designing, revamping/updating and facilitating a variety of learning initiatives, both in-person and virtually, that help our workforce thrive. Last but not least, you will be also expected to take part in any other local/regional/global projects aimed at employee learning and development.

Core competencies:

Job Knowledge
Accountability
Job Performance
Team Work
Initiative and Adaptability
Leadership (Individual Contributor)
Specific Competencies:

Communication and Influence
Strategic Thinking

Main Job Responsibilities:

- Design and deliver engaging and effective training sessions tailored to support organizational objectives.
- Collaborate with global L&D team and when necessary, customize global training content to meet specific teams, regions or organizational needs.
- Provide coaching and mentoring to colleagues by offering guidance, encouragement and practical advice to drive their professional growth. Help them apply new skills in their everyday roles, ensuring lasting impact and success.
- Work with HR Teams to equip our line managers with the tools to be effective leaders and trusted thought partners. Build and maintain a dynamic library of resources that enhance and promote best practices across the organization. 
- Role model our values and principles and actively contribute to shaping our culture.
- Support our wider HR priorities by contributing to our DE&I initiatives, Great Place to Work, building a team of champions to leverage our tools and learning programs for maximum impact.
- Handle all administrative tasks related to the training function, including, where applicable, the process of claims for government subsidies.
- Training record keeping and reporting (KPI’s), including measuring training effectiveness through assessments, surveys and feedback tools.
- Design the Onboarding training for all Divisions/Departments in the company.
- Any other responsibilities that may arise due to new projects or changing business priorities.

Education:

- Academic background in HR or L&D related field or equivalent practical experience is necessary.
- Bilingual English/Spanish. Additional language skills would be an advantage.

Requirements:

- Experienced facilitator, skilled at creating engaging, impactful learning environments for any audience.
- Adept at creating powerful content that simplifies complex concepts and drives change, from PowerPoint to Articulate 360 e-learning content to interactive workshops.
- Consultative in approach, listening, understanding and tailoring solutions collaboratively.
- Proficient in MS Office Suite, especially Powerpoint, Excel, Word.
- Able to travel when needed.
- Experience in creating E-learning content would be appreciated.
- Knowledge of LMS´s would be appreciated.
- Video-making abilities will be needed.

Skills:

- Excellent Organizational and Multitasking Skills
- Outstanding Communication Skills
- Analytical Thinking Skills
- Critical Thinking Skills
- Problem Solving Skills

Work Experience
- 3 or more years of training experience (or equivalent knowledge).

PERKS & BENEFITS 
Life insurance 
Partial Medical insurance 
Tuition Assistance 
Employee Stock Purchase Plan 
Growth Opportunities 

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

 
Check out our website to learn more about the company at:

 
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.