Client Care Coordinator in Home Care

Job Description

Job Description

Client Care Coordinator in Home Care 

Licenses/Certifications

·       Driver's License

·       CNA or HCA

Job type

·       Part time - Full-time

Hourly Range: $24 - $26 per hour depending on experience and credentials

Location: Hybrid

Office address: 40 Lake Bellevue Dr Suite 100 Bellevue, WA 98005

(In Office & Travel to clients)

Job Schedule: M-F 8:00 AM-4:30PM (Potential for participation in On Call Rotation)

Description of the Role:

As a Client Care Coordinator, you’ll be at the heart of our care delivery team. You’ll oversee caregivers, scheduling, client care coordination, client assessments, care plans, starts of care, call offs, and some office administrative duties. This is a hybrid role meaning there is office work and work in the field. You’ll work closely with the office team to ensure caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care.

The ideal candidate for this role is someone with a people-first work style, excellent organization and time management skills, and acommitment to ensuring the highest care delivery standards.

Job Duties:

·       Efficiently schedule caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction

·       Communicate regularly with the team, client’s family or representatives regarding scheduling updates

·       Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime

·       Ensure proper pay rates, billing codes, and shift accuracy in Wellsky

·       Conduct supervisory site visits to provide coaching/counseling to caregivers

·       Create individualized care plans for clients and update them as needed

·       Conduct in home client assessments

·      Conducrt in home safety assessments

·       Provide training to caregivers at the start of care

·       Ensure caregivers are compliant with their continued education/training programs

·       Collaborate closely with the team, be available for starts of care when needed and help to ensure there is a sufficient caregiverpool

·       Travel within the Bellevue/Redmond/Kirkland/Mercer Island and surrounding areas as needed or assigned

·       Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary

·       Potential to participate in regularly scheduled on-call rotation handling off-hours staffing needs

Qualifications:

·       2+ years of experience in home care, client management, or related role with transferrable skills preferred

·       Valid Driver’s License and vehicle insurance with clean DMV record required

·       Current CNA or HCA Certification required

·       Proficiency in using healthcare management software preferred or willingness to learn

Compensation and Benefits:

Home Helpers Home Care is committed to providing competitive pay to all employees and is proud to offer the following benefits toemployees.

·       Competitive compensation: $24- $26

·       PTO Paid time off – sick time

·       Traditional IRA or Roth

·       Free CEU’s

·       Same day pay available through Tap Check app

·       Supportive workplace culture, with mission-driven team

·       Paid time off – sick time

·       Flexible work hours

·       Paid mileage

·       Referral and bonus program

·       Advancement within the company

Join Our Mission to Support Families When They Need It Most

Home Helpers Home Care is a licensed home care agency that delivers exceptional and compassionate care to individuals and theirfamilies. We provide caregiving, care management, fall detection devices and an emergency services warning system by Aloe Care to olderadults and those in need, so that they can maintain their independence, dignity, and quality of life wherever they call home. At Home HelpersHome Care we are looking for purpose-driven professionals who share our passion for making a difference in the lives of our clients. Ifyou’re ready to be part of a dynamic team, then Home Helpers Home Care is the place for you.