Customer Service Representative

We are seeking a Customer Service Representative (P2P Specialist) to join our team.

Customer Service Representative (P2P Specialist)

Contract

Remote

$20/hr on w2

Must-Have skills for the role: 1) Customer Service Management 2) Customer Experience Management 3) Nice-to-have skills: 1) Supplier Support 2) Procurement Operations 3) Accounts Payable Years of experience needed: 1-3 years

Position Summary

The Supplier Helpdesk serves as the primary point of contact for suppliers regarding inquiries related to onboarding, invoicing, payments, and system access. This role ensures timely and accurate resolution of supplier issues while maintaining a strong focus on customer service, process compliance, and continuous improvement.

Key Responsibilities

Serve as the first point of contact for supplier inquiries via phone, email, or ticketing system.

Provide accurate and timely responses related to supplier registration, invoice submission, payment status, and procurement processes.

Troubleshoot and resolve system access or portal-related issues (e.g., supplier onboarding platforms, invoicing systems).

Escalate complex or high-priority issues to appropriate internal teams (Procurement, Accounts Payable, or IT) for resolution.

Maintain accurate documentation of all interactions and resolutions in the helpdesk tracking system.

Monitor open tickets to ensure SLAs and quality standards are met.

Support supplier education efforts, including providing guidance on system use and process requirements.

Identify recurring issues and contribute to process improvements or knowledge base updates.

Collaborate with internal stakeholders to ensure end-to-end supplier experience is efficient and consistent.

Prepare periodic reports on helpdesk activity, issue trends, and resolution performance.

Required Qualifications

1-3 years of experience in a supplier support, procurement operations, or accounts payable environment.

Strong communication and problem-solving skills with a customer-focused mindset.

Working knowledge of Procure-to-Pay (P2P) processes and supplier management systems (e.g., SAP, Ariba, Coupa, Oracle).

Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Proficiency in Microsoft Office Suite (Excel, Outlook, Teams)

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.