Client Facing Technical Writer (United States)

Client Facing Technical Writer

Spark Thought is a Knowledge Management consultancy with a strong inclination to empower, inspire, share, and collaborate. We help organizations share and retain vast knowledge by applying innovative solutions.

GENERAL DESCRIPTION

We’re looking for a self-motivated and experienced technical writer who has experience creating technical documentation for the energy industry. The ideal candidate has expert ability to present complex technical information in simple and clear text. Individual must be legally eligible to work in the United States and must be able to work in a fully remote environment.

RESPONSIBILITIES

• Creating technical documentation of internal and client procedures, manuals, and regulatory-required documentation (with or without resources)
• Leading documentation projects from initiation to completion, ensuring timely delivery and adherence to quality standards
• Creating and implementing documentation management workflows
• Preparing presentations and creating training and marketing content
• Researching to gain an in-depth understanding of client products, procedures, or other
• material to be documented
• Performing assessments of existing client documentation to determine whether there are
• any gaps in regulatory compliance
• Interviewing and collaborating with subject matter experts to verify the accuracy of
• technical content to ensure that written procedures correctly portray client practices
• Simplifying complex technical material by breaking it down into understandable steps that
• can be followed by the end-user to achieve the intended results
• Reviewing and editing technical material written by others (engineers, geologists, etc.) for
• clarity, conciseness, grammar, and consistent formatting
• Formatting documents in accordance with the client’s existing style guidelines and as
• needed, determining new formatting and/or creating new style guides for clients

REQUIREMENTS

• Bachelor’s degree in Technical Writing, English, or related field
• 5+ years’ experience in creating and delivering technical documentation in energy industry Preferred experience Oil and Gas: Operations Manuals, Emergency Response Manuals
• 2+ years Madcap (Flare) experience for full cycle project creation with pdf and online output and using Madcap to design presentations/presentation templates
• Experience in regulations/regulatory bodies connected to energy-oil and gas technical documentation
• Experience in running live-remote subject matter experts (SME) workshops
• Excellent writing skills with strong proficiency in English grammar and punctuation rules
• Ability to use task management system to manage deadlines and to work independently
• Advanced skills in Microsoft Word, PowerPoint, Excel, and SharePoint.
• Ability to travel to client sites as required
• Strong collaboration skills and ability to thrive in a fully remote setting
• Excellent organizational skills and detail-oriented

JOB DETAILS

• Job Types: Full-Time W2.
• Candidate must reside in and be authorized to work in the United States
• Expected hours: No more than 40 per week

Spark Thought is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.