Lead Medical Assistant - High Point (1.0 FTE)

Purpose

The Lead Medical Assistant (MA) is a flow manager and a vital team member who performs delegated clinical and administrative duties providing direct support to primary care providers and direct care to patients. They work in partnership and joint accountability with other team members to achieve Neighborcare Health’s Mission, Guiding Principles, Service Commitments, and Goals.

Health, Wellness & Retirement Benefits:

• Medical, dental & vision insurance
• Paid time off & paid holidays
• Retirement with contribution match
• Life & AD&D, pet insurance
• Employee assistance program, & more!

Compensation:

• The target wage range for the position is $27.08 per hour to $34.04 per hour, plus the $2.00 Lead Premium added to the hourly rate.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

Union: SEIU Healthcare 1199NW

In this position you will:

Primary Responsibilities

• Perform duties and responsibilities with excellence, enthusiasm, great service orientation demonstrating courteous behaviors and mannerisms, and by anticipating medical provider's needs.
• Demonstrate flexibility and readily assist other staff members.
• Maintains a safe and healthy work environments for patients, self and others.
• Prepare examination and treatment rooms for use by medical providers by cleaning, stocking and arranging supplies, equipment and instruments.
• Completes pre-visit planning ensuring care gaps and necessary follow-up items are identified prior to the visit and conduct huddles with providers to prepare for the day.
• Greets and escorts patients to examination or treatment room in a respectful, warm and caring manner. Keeps patients, medical providers, and other team members, informed of medical provider's status and/or time delays throughout the day.
• Interview patient to determine reason for visit; takes patient's vital signs, e.g., blood pressure, pulse, respiration, temperature, height and weight; blood draws, immunizations, records information in patient's medical record; and reports findings to appropriate personnel, according to WAC standard requirements
• Instruct and/or assist patients in preparation for scheduled procedures, in a caring and courteous manner.
• Be present for document informed consent process in EHR.
• Perform appropriate basic, routine and regular delegated medical functions as directed and within appropriate scope of practice as interred by knowledge, skill level, and Neighborcare Health guidelines (e.g.., vision screening, ear irrigations, hearing tests, hematocrit, tonometry measurements, EKG tests, collecting throat, wound, and sputum specimens, and urine cultures) using appropriate instruments, techniques, and specimen labeling process.
• Support medical providers performing routine examination and treatment procedures by attending patient during procedures and providing appropriate supplies and instruments.
• Perform routine clerical and reception duties, as required, such as, maintaining departmental logs, answering telephones and taking massages, and scheduling patient appointments.
• Perform other duties as assigned, such as assisting in orienting and training new staff members, transporting equipment or patients, and stocking shelves.

Medical Assistant Lead – Primary Responsibilities:

• Assist with patient de-escalation and service recovery using trauma-informed approaches.
• Support onboarding, training, and orientation of MAs in partnership with Regional Operations Manager.
• Provide feedback to Regional Operations Manager and help identify training gaps or workflow issues.
• Support with MA recruitment and participate in back-office meetings, huddles, and staff meetings.
• Support with vaccine management, including monthly reporting.
• Generate, review, and help act on relevant back-office reports as requested.
• Champion site level process improvement initiatives and help update training materials or knowledge guides.
• Facilitate routine clinic tasks such as stocking, inventory, transporting equipment, and ordering supplies.
• Perform other duties as assigned by Regional Operations Manager or Site Leadership.
• Facilitate site-level infection prevention compliance.
• Ensure timely review, follow-up, and completion of sterilization tracking and quality control reporting.
• Support the implementation and maintenance of standardized medical back-office workflows in partnership with site and regional leadership, ensuring alignment with organizational standards and regulatory requirements.

Required Skills:

• Ability to problem-solve and use conflict resolution skills when handling patient concerns and refer patients to appropriate designated personnel
• Knowledge of confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements
• Basic PC skills in MS Windows environment, 10-key and typing
• Working knowledge of electronic health records (EHRs) and practice management systems
• Intermediate knowledge of medical terminology
• Excellent telephone and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers
• Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision
• Ability to develop successful interpersonal and professional relationships with diverse populations (leaders, clinical and non-clinical staff)
• Strong organizational skills to prioritize multiple tasks

Education/Experience Requirements:

• High school diploma or equivalent
• A current Washington State Dept. of Health Medical Assistant, Certification or Medical Assistant, Interim
• BLS Certification
• Minimum of one (1) year of customer service experience
• Minimum of one (1) year of Back Office or Medical Assistant experience in an ambulatory clinic experience

Preferred Requirements:

• Prior experience as a medical assistant
• Prior experience in primary care or community health environment
• Prior experience with diverse populations
• Bilingual skills
• Two or more years of Back Office or Medical Assistant experience
• Experience in coaching and/or lead roles

About Neighborcare Health:
Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

Learn more about us here.

The full job description is available upon request.