Branch Manager

Branch Office ManagerOmega World Travel is one of the largest global travel management companies, with more than $1 billion in annual sales. We serve corporations, nonprofits, government agencies, government contractors, educational institutions, leisure travelers and more.For over 50 years, Omega World Travel has established a superb record of providing comprehensive domestic and international travel management services to organizations of all types from small businesses up to Fortune 500 enterprises. We are an independent, woman-owned business.Omega World Travel is looking to hire an experienced Branch Office Manager to join our growing company. The Branch Office Manager will provide management for a prestigious US military travel office location. The position is located at an onsite military location in Camp Pendleton South, California.Responsibilities:Constantly motivating the travel consultant team to meet their performance standardsHandling the recruitment, selection and retention of staff as well as staff trainingCommunicating with travel consultants and providing encouragement, help and adviceDealing with disciplinary matters and customer complaintsManaging budgets and maintaining statistical/financial recordsMonitoring phone systems and maintaining phone priorities, as determined by call volumeSelling travel services and productsLiaison with travel partners, including airlines, hotels and car rental companiesDealing with customer inquiries and aiming to meet their expectationsOverseeing the smooth, efficient running of the officeRequired Skills:Strong written and verbal communication skillsExcellent customer service skillsStrong leadership and team-building skillsKnowledge of GDS systems; Sabre or Apollo requiredMinimum of 5 years travel agency experienceOmega World Travel is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national or ethnic origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or other legally protected status protected by applicable federal, state, or local laws and ordinances.