Customer Service I

Description


Job Title: Customer Service I Location: Salt Lake City, UT Employment: Contract (6 months) Industry: Aerospace and Defense Compensation: $ 17.00-$19.00/Hour Schedule: 40 hours /week About the Opportunity:

• Client Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps.
• These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and SAVE LIVES.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit? APPLY TODAY What You'll Do:

• You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.
• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
• Support and initiate pricing dispute process.
• Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
• Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.
• You will work independently but also as part of a cross functional team that plays a very vital role in our organization.

Job Requirements

What You'll Bring:

• High School Diploma or GED
• 2 years of experience in customer service.

What Sets You Apart:

• Experience or training in customer service, call centre, or similar role .
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.
• This role prefers a customer service professional with a demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.


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