Customer service Manager
Jobs for Humanity
Customer Service Manager
We're looking for a Customer Service Manager to join our team in Salt Lake City, Utah. In this role, you'll lead a dynamic customer service team, drive operational excellence, and ensure every customer interaction reflects our commitment to exceptional service. As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while consistently exceeding customer expectations.
- Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards
- Develop and implement customer service strategies that enhance customer satisfaction and loyalty across all touchpoints
- Monitor and analyze key performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify improvement opportunities
- Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members
- Handle escalated customer issues with empathy and decisiveness, ensuring swift and satisfactory resolutions
- Oversee the onboarding and training of new customer service staff, ensuring they are equipped with the knowledge and skills needed to succeed
- Collaborate with other departments to streamline processes, improve customer experience, and address systemic issues
- Customize and optimize customer service workflows and procedures to enhance efficiency and effectiveness
- Maintain detailed records of customer interactions, complaints, and resolutions to identify trends and areas for improvement
- Foster a positive team culture that emphasizes collaboration, continuous learning, and customer-focused values
$75k - $125k
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$60k
...a motivated, outgoing, and driven Sales & Business Development Manager to join our growing team in Salt Lake City. We are looking for... ...Track sales activity, follow up with accounts, and maintain strong customer relationships Give tours of Sugar House Distillery and educate...Work at officeLocal areaFlexible hours$80k - $120k
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$85k - $110k
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- ...Sales/Account Executive for Wellness Pro. You'll drive the expansion of Wellness Pro's next-gen healthcare benefits platform revenue, manage high-quality leads, represent us to carriers and marketing partners, and keep our operations running smoothly through strong CRM...
- ...Responsibilities: Sell Filevine to clients seeking case management solutions, particularly in the legal vertical. Demonstrate... ...colleagues. Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve...Full timeTemporary workWork at office
$70k - $99.5k
...Agency: Omnicom Health Propeller is a full‑service healthcare marketing agency with a focus on digital transformation. Propeller partners... ...work is strategically sound, completed on‑time and on‑budget. Manage time effectively, meet deadlines, attention to detail, and set...Agency workWork at officeLocal areaShift work3 days per week$100.1k - $150.4k
...savings to high potential, solution sales customers at the C-level. Promote the JCI value... ...business and financial challenges. Builds and manages long term customer relationships/... ...savings opportunities. Positions renewable service agreements and guaranteed savings as the...Work at office- ...Confidential company is seeking a National Business Development Manager for the MDU market to drive growth and expand market presence. The ideal candidate will have solid business development experience and strong skills in networking and relationship building. Responsibilities...Remote work
- ...owning the complete sales cycle from pitch to close. You will forecast with precision and drive meeting ambitious monthly, quarterly, and yearly targets in a collaborative fast-growth environment. Travel as needed for customer meetings and conferences. #J-18808-Ljbffr...
$60k - $81.55k
...account list, executing tailored account-based outreach rather than managing high-volume, unvetted lists. - Leverage Modern Sales Tech:... ...offering flexibility between remote work and local office or customer engagement. Company Overview About our Company - Canon U....Full timeFor contractorsFor subcontractorCasual workWork at officeLocal areaRemote workWork from home- ...dental AI to transform dentistry for the better. Identify potential customers by networking and extensive prospecting. Gain a deep... ...smoothly transition the customer to the assigned Customer Success Manager post close. Forecast sales with a high degree of accuracy. Achieve...Live inWork at officeWork from homeFlexible hours
- ...DSI, one of the nation’s largest home services distributors, has an immediate need for a... ...will be responsible for signing up and managing new and existing authorized retailers. You... ...listed, to offer our services to their customers Travel 3-4 days per week in assigned territory...Live inLocal areaImmediate start3 days per week
$134.5k - $193.5k
...reliability, and sustainability, ensuring our customers remain ahead in a world where soaring... ...critical to achieving quota. Manage internal resources for sales engineering... ...company match, generous Mental Health Support services, Legal services, virtual Physical...Remote workWorldwide
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