Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer service Manager

Jobs for Humanity

Customer Service Manager

We're looking for a Customer Service Manager to join our team in Salt Lake City, Utah. In this role, you'll lead a dynamic customer service team, drive operational excellence, and ensure every customer interaction reflects our commitment to exceptional service. As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while consistently exceeding customer expectations.

  • Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards
  • Develop and implement customer service strategies that enhance customer satisfaction and loyalty across all touchpoints
  • Monitor and analyze key performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify improvement opportunities
  • Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members
  • Handle escalated customer issues with empathy and decisiveness, ensuring swift and satisfactory resolutions
  • Oversee the onboarding and training of new customer service staff, ensuring they are equipped with the knowledge and skills needed to succeed
  • Collaborate with other departments to streamline processes, improve customer experience, and address systemic issues
  • Customize and optimize customer service workflows and procedures to enhance efficiency and effectiveness
  • Maintain detailed records of customer interactions, complaints, and resolutions to identify trends and areas for improvement
  • Foster a positive team culture that emphasizes collaboration, continuous learning, and customer-focused values
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer service Manager in Salt Lake City, UT vacancy
  • $75k - $125k

     ...they have a better chance to succeed, with customers reporting an average rate of return of 2...  ...opportunities in verticals such as Home Services, HVAC, Electrical, Moving, Landscaping,...  ...a business owner. Closing: You will manage the sales process from the initial call... 
    Suggested
    Contract work
    Work at office

    Liveswitch, Inc.

    Salt Lake City, UT
    4 days ago
  •  ...industrial distribution companies. We provide customers with products and solutions within Fluid...  ...Industrial Components, and Industrial Service & Repair. We’re looking for a...  ...solutions-focused Outside Sales Account Manager to join our Fluid Power division in the... 
    Suggested
    Full time
    Local area
    Night shift

    Sunsource

    Salt Lake City, UT
    1 day ago
  •  ...we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player...  ...you to come cook with us!Who we are:Key Account Operations Managers are senior members of the Retail Operations team, responsible... 
    Suggested
    Seasonal work
    Early shift

    Traeger Pellet Grills

    Salt Lake City, UT
    7 days ago
  • $60k

     ...UsScorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the...  ...and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for... 
    Suggested
    Work at office
    Local area
    Remote work

    Scorpion Internet Marketing

    Salt Lake City, UT
    4 days ago
  • $120k - $160k

     ...to transform industries and provide our customers with a competitive advantage through adhesives...  ...at Henkel.What youll doThe Key Account Manager, a remote position, is responsible for...  ...shares, annual performance bonus, service awards and student loan reimbursement Family... 
    Suggested
    Minimum wage
    Long term contract
    For contractors
    Local area
    Remote work
    Flexible hours

    Henkel

    Salt Lake City, UT
    3 days ago
  •  ...outdoors, America, and most importantly, our customers! We are more than a product and more...  ...it.Job SummaryThe Key Account Sales Manager- Convenience is responsible for developing...  ...not contact our team regarding recruiting services.SummaryLocation: Salt Lake City... 
    Full time
    Contract work
    Local area

    Black Rifle Coffee Company

    Salt Lake City, UT
    5 days ago
  •  ...Hexcel is currently seeking a Key Account Manager for our defense and space markets. This...  ...unit and will report to the Director of Customer Business Teams. You will be responsible...  ...mentor fellow Account Managers, Technical Service, and supply chain teams, in the... 
    Permanent employment
    Full time
    Contract work
    Temporary work
    Remote work

    Hexcel Corporation

    Salt Lake City, UT
    5 days ago
  • $8k

     ...doing...With your sales experience, ability to efficiently manage your time, customer relations skills and excitement for technology, you'll...  ...Certified programDiscounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories... 
    Permanent employment
    Full time
    Temporary work
    Part time
    Work experience placement
    Immediate start
    Shift work

    Verizon

    Salt Lake City, UT
    3 days ago
  • $180k - $220k

     ...improve speed, efficiency, and measurable ROI across shared services, finance, IT, HR, customer service, and industry-specific operations. Operating at...  ..., pursuit leadership, and executive relationship management, this leader shapes how capabilities are packaged, positioned... 
    Work at office

    Grant Thornton LLP

    Salt Lake City, UT
    3 days ago
  •  ...specialty tires as well as smart solutions and services for fleets and tire retailers....  ...Nevada etc.***Function as Territory Sales Manager for our Material Handling, Port and OTR...  ...dealers, target accounts and strategic customers in your assigned territory. Identify opportunities... 
    For contractors
    Remote work
    Worldwide
    Visa sponsorship
    Work visa
    Relocation package

    Continental

    Salt Lake City, UT
    4 days ago
  • $130k - $180k

     ...Sales Development Manager At Coram AI, we're reimagining video security for the modern world. Our cloud-native platform uses computer...  ...Account Executives on live opportunities, participating in customer conversations and demos, and developing the skills necessary to... 
    Flexible hours

    Coram AI

    Salt Lake City, UT
    2 days ago
  • $23 - $28 per hour

     ...Position Title: Jr. Account Manager, Individual Select Benefits Classification: Non...  ...Buckner Company is a family-owned, full-service independent insurance brokerage headquartered...  ...service to its clients. In helping customers navigate a competitive and confusing industry... 
    Full time
    Temporary work
    Work at office
    Flexible hours

    Buckner

    Salt Lake City, UT
    17 hours ago
  • $55 - $80 per hour

     ...CLA is a top 10 national professional services firm where our purpose is to create opportunities...  ...Advisory Services (CAAS). CAAS provides customized accounting support for our clients (...  ...Interim Controller, Financial Reporting Manager, Internal Audit Manager, etc.).... 
    Hourly pay
    Work experience placement
    Interim role
    Flexible hours

    CliftonLarsonAllen

    Salt Lake City, UT
    2 days ago
  • $180k - $210k

     ...hands of defenders. Backed by strong investor support and early customer traction, our team is composed of experts from OpenAI, Meta,...  ...About the Role We are looking for a Sales Development Manager to build and lead sales development at RunSybil. This is our first... 
    Immediate start
    Remote work

    GrabJobs

    Salt Lake City, UT
    5 days ago
  •  ...Job Summary This role manages and grows a portfolio of local clients by delivering strategic...  ...strategies Presenting and executing customized media plans aligned to business objectives...  ...make them promoters of our products and services. Know your stuff - be enthusiastic... 
    Work experience placement
    Work at office
    Local area
    Night shift
    Weekend work

    Comcast

    Salt Lake City, UT
    4 days ago
  • $200k - $250k

     ...at Brex Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company’s bottom line. What you’ll do We're seeking an experienced Senior Manager to lead our Sales Development organization. In this second-line... 
    Work at office
    Remote work
    Work from home

    WinsAbove

    Salt Lake City, UT
    20 hours ago
  • $60k

     ...a motivated, outgoing, and driven Sales & Business Development Manager to join our growing team in Salt Lake City. We are looking for...  ...Track sales activity, follow up with accounts, and maintain strong customer relationships Give tours of Sugar House Distillery and educate... 
    Work at office
    Local area
    Flexible hours

    Sugar House Distillery

    Salt Lake City, UT
    4 days ago
  • $80k - $120k

     ...resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with...  ...brokerage, and purchase order and export management. Laufer is a different type of... 
    Temporary work
    Work at office
    Local area
    Flexible hours

    Laufer Group International

    Salt Lake City, UT
    4 days ago
  • $131.2k - $196.8k

     ...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5...  ...0 company and a leading AI platform for managing people, money, and agents, we’re shaping...  ...timely customer/prospect, pipeline, and service forecast dataAbout YouBasic Qualifications... 
    Full time
    Temporary work
    Work at office
    Remote work
    Home office
    Flexible hours

    Workday

    Salt Lake City, UT
    7 days ago
  •  ...DescriptionADP is hiring a Sales Representative for our ADP Comprehensive Services business.ADP Comprehensive Services provides tailored HR,...  ...a dedicated partner to handle compliance, tax filing, talent management, and people benefits, aimed at reducing administrative burdens... 

    ADP - Automatic Data Processing

    Salt Lake City, UT
    4 days ago
  •  ...software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change... 

    Axon

    Salt Lake City, UT
    3 days ago
  • $85k - $170k

     ...solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized... 
    Full time
    Work visa
    Flexible hours
    Shift work

    Verkada

    Salt Lake City, UT
    5 days ago
  •  ...through their evaluation process, and close as much business as possible. Responsibilities:Sell Filevine to clients seeking case management solutions, particularly in the legal vertical.Sell and demonstrate Filevine new product, Depo Co-PilotDemonstrate ability to earn... 
    Full time
    Temporary work
    Work at office

    Filevine

    Salt Lake City, UT
    7 days ago
  •  ...implementing strategies to maximize Snap-on’s market share. Manage customer experience and equipment sales to defined Key Accounts in a defined...  .... Work closely with Key Account customers to determine services and equipment that meet their business objectives. Remain updated... 
    Relocation

    Snap-on Tools

    Salt Lake City, UT
    7 days ago
  •  ...Client Success Manager Company: Evaluate Location: Remote, United States Date Posted: Jul 8, 2026 Employment Type: Full Time...  .... You own the full commercial lifecycle of a book of existing customers; from health and adoption all the way through negotiation, renewal... 
    Full time
    Contract work
    Temporary work
    Live in
    Local area
    Remote work
    Flexible hours

    Norstella

    Salt Lake City, UT
    2 days ago
  •  ...Online Account Manager Position Summary : An Online Account Manager provides technical guidance and training for clients utilizing...  ..., enrollment process and payroll functionality • Strong customer service skills; including identifying and understanding client’s... 
    Full time

    Leavitt Group

    Salt Lake City, UT
    17 hours ago
  •  ...remoteLocation: UTHow You’ll Make an ImpactAs a Nutra Account Manager, you'll be at the forefront of our innovation, driving growth...  ..., managing key partnerships, and delivering exceptional customer service in the nutraceutical market. The ideal candidate will have a... 
    Full time
    Contract work
    Work at office

    Lubrizol

    Salt Lake City, UT
    5 days ago
  •  ...to present the best ADP solutions.You will use your ability to manage multiple sales processes at the same time through various stages...  ...health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking... 

    ADP - Automatic Data Processing

    Salt Lake City, UT
    3 days ago
  • $100k - $145k

     ...seeking an experienced, senior level account manager to grow our Regional Business; targeting...  ...must be able to work alongside customers to formulate insight-driven, end-to-end...  ...integrated automated technology, software and services to optimize the supply chain. Dematic... 
    Local area

    Dematic

    Salt Lake City, UT
    3 days ago
  • $100.1k - $150.4k

     ...savings to high potential, solution sales customers at the C-level. Promote the JCI value...  ...business and financial challenges. Builds and manages long term customer relationships/...  ...savings opportunities. Positions renewable service agreements and guaranteed savings as the... 
    Full time
    Work at office

    Johnson Controls

    Salt Lake City, UT
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer service Manager. Be the first to apply!