Onsite Resident Manager

Job Description

Job Description

The Resident Relocation Coordinator is a critical member of the Relocation team, responsible for overseeing daily onsite relocation tasks during multi-family property renovations. This role involves working closely with residents to prepare and assist them through all stages of the relocation process. The Coordinator ensures seamless operations by maintaining regular communication with clients, managing third-party vendors (cleaners, movers, pest control), and executing precise data collection and tracking.

Position Type:. Onsite Full-time independent contractor for duration of project

Key Responsibilities

Resident Engagement & Case Management

·         Assessments & Surveys: Survey residents to identify specific relocation needs, preferences, and potential challenges.

·         Unit Inspections & Inventory: Conduct pre-move assessments to document tenant belongings, note large furniture, and identify issues such as hoarding, clutter, or infestations.

·         Community Relations: Facilitate resident meetings, community workshops, and drop-in sessions to explain the relocation process, rights, and benefits.

·         Support Networks: Interface with residents’ families, friends, and social services providers to ensure seamless service delivery and resolve complex relocation challenges.

Operations & Timeline Management

·         Liaison Operations: Act as the primary onsite bridge between residents, construction management, property management, clients, and general contractors.

·         Move Coordination: Schedule, coordinate, and supervise moving days, including coordinating packing supplies, pest inspections, and hands-on moving assistance.

·         Onsite Presence: Remain onsite during active move dates to troubleshoot resident issues, manage logistics, and ensure units are properly vacated, secured, and keys are surrendered.

·         Compliance Inspections: Inspect temporary or comparable units to verify they meet decent, safe, and sanitary standards before offering them to residents.

Communication & Compliance

·         Notice Distribution: Prepare and distribute legal notices to affected households, ensuring valid proof of receipt is obtained and filed in compliance with Federal, State, and local regulations.

·         Milestone Communication: Execute structured resident touchpoints (including 30-day, multi-week, and final-week countdowns) to ensure total move readiness.

·         Claims Management: Implement property damage minimization procedures (including photo/video documentation). Serve as the initial point of contact and liaison for resident claims regarding damage or loss.

·         Agency Representation: Serve as a professional representative of the project to local, state, and federal housing agencies, as well as community groups.

Administration & Reporting

·         Site Setup: Organize onsite relocation offices and establish physical and digital filing systems.

·         Data Integrity: Maintain up-to-date tracking reports, relocation files and databases. Document all resident communications meticulously.

·         Reporting: Prepare weekly and monthly progress reports for the Relocation Manager, clients, Project Managers, and the development team.

·         Meetings: Participate actively in weekly supervision sessions, progress meetings, and site alignment workflows.

Requirements and Skills

·         Experience: Proven background in relocation services, social services, customer service, or property management (Affordable Housing sector preferred).

·         Regulatory Expertise Preferred: Deep operational understanding of LIHTC, HAP, Section 8 housing guidelines, HUD relocation requirements and the Uniform Relocation Assistance Act. 

·         Communication: Exceptional interpersonal, verbal, and written communication skills. Ability to interact effectively with diverse stakeholder groups.

·         Language Skills: Ability to provide verbal interpretation and written translations if required by the specific asset's resident demographics.

·         Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and cloud-based database applications.

·         Professional Attributes: Highly organized multitasker capable of prioritizing workloads under tight project constraints; shows a strong proactive drive to learn and scale responsibilities.

·         Background Screening: Must successfully pass a pre-employment criminal background check.

Physical Demands & Environmental Conditions

·         Ability to walk up to 4 miles per day and ascend/descend up to four flights of stairs at a time.

·         Ability to stand for extended periods and lift up to 20 lbs.

·         Willingness to work in varying outdoor weather conditions common to active construction/renovation sites.

About United Relocation:

United Relocation is a company based out of San Antonio, Texas that provides onsite tenant relocation services to Clients located all over the United States. Many Clients specialize in tax credit rehab of multi-family complexes and new construction of multi-family. 

United Relocation LLC, (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/ assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Note: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.