Guest Services Coordinator

Guest Services CoordinatorAre you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Outdoors and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns.Job SummaryGuest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.Job DutiesGreets and establishes rapport with guests, current and prospective residents.Fields resort comments, suggestions, and complaints to the RV Resort Manager.Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.Assist with accepting guest reservations in person and via phone.Ensure office supplies are sufficiently stocked and prepare supply orders as needed.Assist with planning and coordinating guest and resident relations events and activities within the resort.Assist with the preparation of marketing materials.Make collection calls for site rental payments as directed; submit bad debt files to collections.Process resident move-ins and move-outs.Complete and maintain resort records, reports, and files.Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner.Obtain approvals on prospective resident applications; track all approvals and denials.Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications.Review and code invoices and other payables & submit to manager approval.Other duties as assigned.Check guests in and out for their reservations.Greet and establish rapport with guests, current and prospective residents.Field resort comments, suggestions, and complaints to resort leadership.Maintain petty cash fund.RequirementsHigh School Diploma or GED (Required)2 years in administrative experience (Required)6 months in previous experience using property management and/or reservation systems (Preferred)6 months in hotel or resort front desk experience (Preferred)Strong customer service skillsExcellent telephone skillsGood problem solving skillsProfessional appearanceIntermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient mannerMust have a valid driver's licensePERKS & BENEFITSAt Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!Paid sick leaveOnline access to view and update personal information, review paystubs, annual W2s, and moreParticipation in company-wide SunRewards programTeam Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and moreGet paid daily with DailyPayAccess to hundreds of online learning modules via Sun UniversityVacation RV site rent discounts at Sun Outdoors locations nationwide$16.35 per hourJob Reference: 135299At Sun, we recognize that diversity fosters innovation. Apply now to join a company with an inclusive environment where you can be yourself and thrive!ACCESSIBILITY ASSISTANCEIf you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to View email address on click.appcast.io. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.