Legal Intake Specialist

Minneapolis, Minnesota (Remote)
RWI Law is a family law firm based in Minneapolis, Minnesota, serving clients throughout the Twin Cities region. The firm focuses on divorce, high-net-worth divorce matters, and cases involving children. RWI Law is committed to guiding clients through complex and emotional legal situations with professionalism, empathy, and clear communication.

Intake Specialist (Remote)
We are currently seeking a

Remote Intake Specialist

to serve as the first point of contact for prospective clients. This role is essential to creating a strong first impression and ensuring a smooth, supportive intake experience.

Position Details

Location: 100% Remote

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Minnesota Time)

Compensation: Base salary plus performance-based bonuses

Responsibilities

Answer inbound calls and respond to inquiries from potential family law clients

Conduct initial intakes with empathy, professionalism, and attention to detail

Accurately collect and document client information

Qualify leads and schedule consultations with attorneys

Follow up with prospective clients and no‑shows

Maintain clear, compassionate communication at all times

Collaborate with the legal team to ensure a smooth client onboarding process

Qualifications

Prior experience in legal intake, client services, call center work, or high-empathy sales preferred

Strong verbal and written communication skills

Ability to handle sensitive family law matters with care and discretion

Excellent listening skills and strong attention to detail

Comfortable working remotely and managing tasks independently

Tech‑savvy and able to learn CRM and intake systems

Reliable internet connection and a quiet, professional workspace

Why Join RWI Law

Fully remote position with a consistent weekday schedule

Opportunity to work with a respected Minneapolis‑based family law firm

Meaningful role supporting families during important life transitions

Supportive team environment focused on quality client service

Performance‑based bonuses tied to intake quality and conversions

Compensation: $9 - $11 hourly

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