Client Services Specialist

This is a dynamic role where you own the client relationship, drive solutions, and bridge the gap between office strategy and warehouse execution.

• Own the Pipeline: Receive, process, and track client orders and shipping schedules from start to finish.
• Solve Real Problems: Dig into the root cause of client complaints and execute smart, strategic fixes fast.
• Bridge the Gap: Maintain constant contact with Transportation and step out onto the warehouse floor to sync directly with operations.

Must have 2+ years of experience in logistics, 3PL, or supply chain customer operations. For additional inquiries please email me at View email address on randstadusa.com 

salary: $21 - $23.75 per hour
shift: Third
work hours: 10 PM - 6 AM
education: High School

Responsibilities

• Receive, process, and track client orders, delivery dates, and shipping schedules.
• Investigate client complaints by identifying the root cause, developing strategic solutions, and expediting necessary corrections.
• Conduct extensive, meticulous follow-ups regarding transit dates and shipping schedules to ensure no detail falls through the cracks.
• Step out onto the warehouse floor to interface directly with operations, and maintain constant, clear communication with the Transportation Department and other internal teams.
• Monitor and catch last-minute order or shipping changes rapidly, ensuring adjustments are documented and executed seamlessly.
• Review and resolve client invoice questions, ensuring all documentation is accurate, compliant, and properly archived.

Skills

• Client Service

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.