Security Account Manager Retail

Overview

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is looking to hire a Retail Account Manager. The Account Manager job is accountable for day-to-day operations of an assigned account including hiring training disciplining and terminating staff. Build improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role we provide a comprehensive week-long management onboarding course designed to provide best practices tools and guidance.

Essential Functions

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers site and/or shift supervisors including hiring/selection scheduling payroll training coaching development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

Additional Responsibilities

• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately.
• Other management responsibilities as determined by Client or District Manager.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying interviewing and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching counseling disciplining MSO training annual formal performance evaluations recognition etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees as required) and that personnel records are updated and accurate (Change of Status forms rosters etc.)
• Assure communication of policies company announcements and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT client-specific training and annual refresher training for security personnel as well as meet Allied Universals corporate training standards.
• Develop / maintain operational procedures so that a valid site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manage uniforms equipment supplies and vehicles utilized at the account(s) maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly listen to issues provide security and technical expertise and solutions. Ensure complete customer satisfaction.
• Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity invoice Aging by tiers Training Summary and Training Detail reports) that require interpretation and action for effective business management.
• Enforce Allied Universal policies as outlined in the handbooks executive memos and on the portal.

Qualifications

• Four year degree in Criminal Justice Business Administration or related field

• Previous Contract Security facilities management military or law enforcement experience
• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
• Ability to develop and grow customer relationships.
• Experience in hiring developing motivating and retaining quality staff.
• Outstanding interpersonal and communications skills required.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities complex situations a diverse team of employees and client requirements on an ongoing basis.
• Previous payroll billing and scheduling experience preferred.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
• Key Competencies: Staff Management Financial Management Integrity Problem Solving Conflict Management Time Management Customer Focus Timely Decision Making Motivating and Directing Others Drive for Results.

Benefits

• Medical dental vision basic life AD&D retirement plan and disability insurance
• Eight paid holidays annually five sick days and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Florida State Security Agency License No. B8500287

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID

2026-1706348

Required Experience:

IC