Retail Account Manager

Job Title: Retail Account Manager, Lowe’s Program
Department: Sales
Reports To: Closet Factory Sales Manager
Employment Type: Full-Time
Compensation: Salary + Bonus

Position Overview

The Retail Account Manager for Lowe's our retail partner, drives sales growth and fosters robust partnerships with Lowe's retail locations. Acting as the key liaison between Closet Factory, Lowe’s store associates, and internal Designer teams, this role ensures effective execution of lead generation, training, and brand promotion initiatives across Lowe’s stores.

Key Responsibilities

Sales & Store Engagement:

• Lead sales growth through strategic in-store activities, training sessions, and consistent presence.
• Conduct and manage Lead Tables and special events regularly, including some weekends.
• Serve as the primary contact for Closet Factory Designers and Lowe’s store associates regarding all Lowe’s-related matters.

Training & Facilitation:

• Deliver structured, engaging, and consistent training to Lowe’s store associates and Closet Factory Designer teams.
• Conduct regular training visits utilizing Closet Factory’s Lowe’s training materials to ensure comprehension.
• Coach Designers on utilizing Lowe’s systems and tools effectively.

Marketing & Compliance:

• Monitor and manage Closet Factory’s brand presence in Lowe’s stores, ensuring marketing materials, displays, and collateral are compliant, clean, and visually appealing. Managing the schedule and location set up for the mobile showroom asset at various store locations in the Greater Orlando market.
• Perform regular compliance checks during store visits, proactively addressing any deviations.
• Maintain inventory and distribute current marketing collateral consistently.

Communication & Problem Solving:

• Act as the escalation and problem-resolution lead for Lowe’s-related issues, ensuring swift and customer-centric solutions.
• Facilitate clear, consistent communication between internal teams and Lowe’s stakeholders.
• Regularly update and disseminate FAQs, SOPs, and operational processes to all relevant stakeholders.

Qualifications

• Minimum 3 years experience in B2B/B2C retail sales, account management, or strategic partnerships.
• Proven ability to effectively train, influence, and lead with autonomy.
• Exceptional interpersonal, communication, and presentation skills.
• Strong organizational skills and meticulous attention to detail.
• Comfortable using digital platforms for reporting, training, and communications.
• Valid driver’s license with reliable transportation; able to travel frequently within assigned territory.

Preferred Traits

• Familiarity with Lowe’s operations or experience in the home improvement industry.
• Experience facilitating and delivering training sessions.
• Proactive, energetic, and solutions-driven with a high degree of accountability and persistence.

Working Conditions

• Regular travel and weekend availability required for store visits, events, and promotional activities.
• Occasional physical demands related to setting up marketing displays and carrying promotional materials.