Office Assistant/Receptionist

Optical Center SupportProvide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient's vision.Taking Care of our Teams who Take Care of our PatientsCompetitive Wages401K with MatchVacation Pay/Personal DayVolunteer Time OffSick Pay for Hourly TeammatesHealth & Wellbeing BenefitsVoluntary/Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramDuties and ResponsibilitiesCustomer ServiceGreet patients and customersAnswer the telephone in a professional mannerBook appointments accuratelyOther duties as assignedOperational StandardsConfirm appointmentsProcess transactions in the optical billing and point of sale systemsProcess medical billing informationOrganize and file patient and customer recordsMinimum Knowledge, Experience & Skills RequirementsHigh School Diploma or equivalentPrevious experience in an office is preferredBasic computer skillsAble to handle multiple customer interactions/phone calls at a timeExcellent organizational skillsAble to work cross-functionally with excellent attention to detail and follow throughSolid interpersonal relationship skillsEssential Functions & Work RequirementsAbility to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationAble to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Shopko Optical