Claims Associate - Consumer

Job Description

Job Description

Claims Associate - Consumer

QUALIFICATIONS

• Position:  Claims Associate – Consumer (VAIL Refund Specialist)
• Start Date: 08/17/26
• End Date: 03/27/27 for now, but continuously evaluated based on business need and performance
• Additional Details:
  • Internet plan with Download speed: 25 MB/sec
  • Internet Upload speed: 8 MB/sec
  • Must be able to have client computer plug directly into the router within their home.
    • Must not work over WIFI connection in their home regardless of upload or download speed.
  • The position is remote. We prefer they be on Eastern or Central time zone. No CA or NY hires please. 
  • Equipment will be provided (desktop, monitors, keyboard, mouse, headset, cables) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment. 
  • Must have high-speed, broadband internet service with the following speeds:

Training Schedule

Starting Monday August 17th, 2026

Monday through Friday
8:00 am-5:00 pm ET (assuming a 1-hour, unpaid lunch)

2-week training

After Training

Standard Hours of Operation: 8:00 am-5:00 pm ET (might be some flexibility on Refund Specialist start and end times, depending on performance)

8.5-hour total shift including a 30-minute, unpaid lunch (8-hour workday)

Rep will work their standard schedule Monday through Friday (40-hour workweek)

Education & Licensing High school diploma or GED required.   They do not need to be licensed. 

One (1) year of general office experience or equivalent combination of education and experience required. Claims industry experience preferred. Candidates need to be quick decision makers and be able to work in fast paced environment.

Skills & Knowledge

Knowledge of first party property and casualty claim adjudication as applicable to line of business

Good oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Analytical and interpretive skills

Good organizational skills

Good interpersonal skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT - When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines