Guest Services Specialist (Reception/Concierge)

Guest Services Specialist (Reception/Concierge)

Houston, Texas, United States

SPS Global is seeking a polished, hospitality-driven Guest Services Specialist to deliver an exceptional workplace experience for clients, employees, and visitors. As the first point of contact, this role is responsible for creating a welcoming, professional, and memorable experience while coordinating front-of-house operations, concierge services, workplace support, and client engagement.

The ideal candidate is customer-focused, highly organized, and passionate about delivering white-glove service in a fast-paced corporate environment.

Job Overview

The Guest Services Specialist serves as the primary front-of-house representative, ensuring every visitor, employee, and client receives exceptional service from arrival through departure. This role combines reception, concierge, hospitality, workplace experience, and office services to create a seamless and elevated client experience.

Working collaboratively with internal teams, this position supports workplace operations, meeting and event coordination, office readiness, and client engagement initiatives while maintaining the highest standards of professionalism.

Reports To: Workplace Experience Manager, Client Services Manager, Client Manager, Client Director, or equivalent leadership

What You'll Do

Guest Reception & Client Experience

• Welcome clients, guests, and employees with a professional and engaging demeanor
• Serve as the first point of contact for visitors, ensuring a seamless arrival and departure experience
• Build positive relationships with clients by understanding their preferences and service expectations
• Create and maintain client preference profiles to deliver personalized service
• Execute workplace engagement initiatives and "surprise and delight" experiences that enhance office culture

Concierge & Workplace Services

• Serve as the primary contact for workplace service requests
• Coordinate client requests and ensure timely follow-up and resolution
• Provide concierge recommendations including local restaurants, transportation, hotels, and nearby amenities
• Arrange transportation, accommodations, restaurant reservations, and local experiences as requested

Event & Hospitality Support

• Coordinate catering for meetings, conferences, and special events
• Assist with event planning, room setup, guest management, and event execution
• Ensure meeting rooms and hospitality spaces are presentation-ready

Workspace & Office Operations

• Support onboarding, office moves, departures, and workspace readiness
• Install office signage for employees and visitors
• Coordinate with contractors under the direction of Workplace Experience leadership
• Ensure printers remain operational and stocked with paper
• Secure or dispose of unclaimed print jobs according to office policy
• Maintain reception, lounges, and common areas in a clean, organized, and welcoming condition
• Monitor and replenish beverages, office supplies, and hospitality items

Client Satisfaction & Continuous Improvement

• Gather client feedback to improve workplace services
• Analyze feedback trends and recommend service improvements
• Maintain strong relationships with internal teams and clients

Emergency & Workplace Support

• Understand emergency procedures and assist guests during emergency situations
• Serve as a point of contact to help ensure visitor safety and communication during emergencies

What We're Looking For

Required

• High School Diploma or equivalent
• Proven experience in a client-facing role within a corporate, hospitality, or workplace environment
• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Professional appearance and demeanor
• Ability to maintain confidentiality and discretion
• Strong organizational and prioritization skills
• Technology proficiency with Microsoft Office and workplace software
• Ability to work effectively in a fast-paced environment

Preferred

• Associate's or Bachelor's degree
• Hospitality-related education or certification
• Customer service or hospitality certification
• Experience supporting workplace experience, executive reception, concierge, or office services

Competencies

• Exceptional customer service and hospitality mindset
• Strong relationship-building skills
• Professional communication and executive presence
• Organizational excellence and attention to detail
• Creative problem-solving and initiative
• Adaptability and flexibility
• Ability to prioritize multiple responsibilities
• Strong collaboration and teamwork
• Results-driven with a proactive approach
• Comfortable working independently while supporting team objectives

Physical Requirements

• Ability to lift or move packages weighing 40 lbs. or greater
• Ability to move materials using wheeled carts with 60 lb capacity
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating phones, printers, copiers, and office equipment

Travel: None or negligible

What We Offer

Career Growth: Opportunities to build a career in Workplace Experience, Hospitality, Office Services, and Client Operations.

Learning & Development: A culture that promotes continuous learning, leadership development, and career advancement.

We Recognize Talent: Employee recognition programs that celebrate outstanding performance and contributions.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, Employee Assistance Program (EAP), Short-Term Disability, Life Insurance, Education Discounts, 401(k) with Company Match, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

About SPS

SPS is an award-winning employer of choice delivering innovative Enterprise Workplace Solutions and Technology Business Solutions to organizations across North America, including many Fortune 500 companies.

Our services include workplace experience, reception and concierge services, mail center operations, conference room management, document processing, and technology-enabled business support. We proudly serve organizations across industries including banking, legal, insurance, technology, higher education, advertising, healthcare, and other professional services.

At SPS, we embrace the uniqueness of every employee and are committed to fostering a workplace built on inclusion, equity, diversity, and equal opportunity. We believe our people are our greatest strength and are dedicated to creating an environment where everyone can thrive.

SPS. The Power of Possibility.

Disclaimer: This job description is not intended to cover or contain a comprehensive listing of duties, responsibilities, or activities required of the position. Duties and responsibilities may change at any time with or without notice.