Guest Services Specialist (Reception/Concierge) New Houston, Texas, United States

Houston, Texas, United States Guest Services Specialist Reports To: Workplace Experience Manager, Client Services Manager, Client Manager, Client Director, or equivalent leadership. About SPS SPS is an award‑winning employer of choice delivering innovative Enterprise Workplace Solutions and Technology Business Solutions to organizations across North America, including many Fortune 500 companies. We serve industries such as banking, technology, legal, insurance, healthcare, higher education, advertising, and other professional services. Job Overview The Guest Services Specialist serves as the primary front‑of‑house representative, ensuring every visitor, employee, and client receives exceptional service from arrival through departure. This role combines reception, concierge, hospitality, workplace experience, and office services to create a seamless and elevated client experience. Working collaboratively with internal teams, the position supports workplace operations, meeting and event coordination, office readiness, and client engagement initiatives while maintaining the highest standards of professionalism. What You'll Do Guest Reception & Client Experience Welcome clients, guests, and employees with a professional and engaging demeanor Serve as the first point of contact for visitors, ensuring a seamless arrival and departure experience Build positive relationships with clients by understanding their preferences and service expectations Create and maintain client preference profiles to deliver personalized service Execute workplace engagement initiatives and "surprise and delight" experiences that enhance office culture Serve as the primary contact for workplace service requests Coordinate client requests and ensure timely follow-up and resolution Provide concierge recommendations including local restaurants, transportation, hotels, and nearby amenities Arrange transportation, accommodations, restaurant reservations, and local experiences as requested Event & Hospitality Support Coordinate catering for meetings, conferences, and special events Assist with event planning, room setup, guest management, and event execution Ensure meeting rooms and hospitality spaces are presentation‑ready Workspace & Office Operations Support onboarding, office moves, departures, and workspace readiness Install office signage for employees and visitors Coordinate with contractors under the direction of Workplace Experience leadership Ensure printers remain operational and stocked with paper Secure or dispose of unclaimed print jobs according to office policy Maintain reception, lounges, and common areas in a clean, organized, and welcoming condition Monitor and replenish beverages, office supplies, and hospitality items Gather client feedback to improve workplace services Analyze feedback trends and recommend service improvements Maintain strong relationships with internal teams and clients Emergency & Workplace Support Understand emergency procedures and assist guests during emergency situations Serve as a point of contact to help ensure visitor safety and communication during emergencies What We're Looking For Required High School Diploma or equivalent Proven experience in a client‑facing role within a corporate, hospitality, or workplace environment Excellent verbal and written communication skills Strong interpersonal and customer service abilities Professional appearance and demeanor Ability to maintain confidentiality and discretion Strong organizational and prioritization skills Technology proficiency with Microsoft Office and workplace software Ability to work effectively in a fast‑paced environment Preferred Associate's or Bachelor's degree Hospitality‑related education or certification Customer service or hospitality certification Experience supporting workplace experience, executive reception, concierge, or office services Exceptional customer service and hospitality mindset Strong relationship‑building skills Professional communication and executive presence Organizational excellence and attention to detail Creative problem‑solving and initiative Adaptability and flexibility Ability to prioritize multiple responsibilities Strong collaboration and teamwork Results‑driven with a proactive approach Comfortable working independently while supporting team objectives Physical Requirements Ability to lift or move packages weighing 40 lbs. or greater Ability to move materials using wheeled carts with 60 lb capacity Ability to walk, bend, kneel, stand, and sit for extended periods Manual dexterity for operating phones, printers, copiers, and office equipment Travel: None or negligible What We Offer Career Growth: Opportunities to build a career in Workplace Experience, Hospitality, Office Services, and Client Operations. Learning & Development: A culture that promotes continuous learning, leadership development, and career advancement. We Recognize Talent: Employee recognition programs that celebrate outstanding performance and contributions. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, Employee Assistance Program (EAP), Short‑Term Disability, Life Insurance, Education Discounts, 401(k) with Company Match, Entertainment Discounts, and Paid Time Off. Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary. EEO Statement SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Reasonable Accommodations SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. #J-18808-Ljbffr SPS Switzerland AG