Research Analyst

Research Analyst

Isentia (a Pulsar Group company) is the leading media intelligence and data technology company in the Asia-Pacific (APAC) region. We empower communications and marketing professionals from government agencies, Fortune 500 brands, and leading organizations by monitoring, analyzing, and delivering actionable insights from complex editorial and social media conversations. Combining cutting-edge SaaS technology with expert local research teams, Isentia delivers the intelligence clients need to make informed decisions with confidence.

Role Summary

The Research Analyst produces timely, high-quality client reports by conducting research and analyzing media data efficiently. Working closely with team leads and fellow analysts, this role ensures all client briefs are met with strong technical accuracy, sharp insights, and meticulous attention to detail.

Key Responsibilities

1. Quality & Output Accuracy

• Conduct research and produce error-free client reports aligned with agreed quality, formatting, and style standards.
• Maintain comprehensive coverage of data based on specific client requirements.
• Stay up to date on developments in assigned client accounts, socio-political-economic current events, and industry trends.
• Review and apply feedback from clients and team leads to continuously improve report quality.
• Monitor data health by identifying irrelevant posts, missing data, or unusual volume shifts.
• Conduct self-quality checks (Self-QC) on native language reports.

2. Timeliness & Delivery

• Consistently meet internal and client deadlines for all deliverables.
• Proactively put measures in place to prevent production delays.

3. Process Improvement & Innovation

• Identify and share best practices to optimize production time while maintaining high data quality.
• Suggest workflow and process improvements to team leads.

4. Governance & Teamwork

• Comply with company policies, administrative duties, and the Corporate Code of Conduct.
• Maintain strong, respectful working relationships across cross-cultural teams.

Qualifications & Competencies

Education & Experience

• Degree/Post-graduate degree in Communications, Communications Research, Business, or related Social Sciences.
• 1–2 years of experience in research with a solid grasp of socio-political-economic current events or specific industry trends.

Core Skills

• Excellent reading, writing, and editing skills in Business English. Proficiency in local Southeast Asian languages is an advantage.
• Advanced competency in Microsoft Office Suite, G Suite, and data analysis tools.
• Ability to communicate clearly and effectively across all organizational levels and cross-cultural teams.
• Self-motivated, results-driven, highly organized, with exceptional time management under tight deadlines.

Core Company Values

• Puts the client first, understands what drives value, pays attention to detail, and delivers high-quality service.
• Works collaboratively with integrity, respects cultural differences, and supports department goals.
• Demonstrates curiosity, takes initiative, welcomes continuous learning, and seeks smarter ways to deliver outcomes.