Business Analyst I

Job Responsibilities:

• Support customer onboarding and service operations through accurate data entry and documentation.
• Conduct utility outreach to facilitate customer onboarding and resolve service-related requests.
• Prioritize and manage billing inquiries and payment-related escalations.
• Coordinate with internal teams and external stakeholders to address customer requests promptly.
• Review and audit completed work to ensure accuracy, quality, and compliance with established procedures.
• Identify discrepancies, investigate issues, and recommend process improvements.
• Provide constructive feedback to improve operational efficiency and work quality.
• Maintain accurate records using spreadsheets, templates, and internal systems.
• Meet weekly productivity targets, performance metrics, and assigned deadlines.
• Communicate professionally with customers, team members, and other stakeholders.
• Collaborate across teams to ensure timely resolution of customer issues.
• Support payment processing activities and resolve discrepancies when required.
• Participate in virtual panel interviews and onboarding activities as required.
• Work primarily remotely and attend occasional scheduled in-office meetings when requested.

Skills:

• Strong data entry skills with excellent attention to detail and accuracy.
• Customer service and professional communication skills.
• Intermediate proficiency in Microsoft Excel, spreadsheets, and templates.
• Experience reviewing, auditing, and validating data for accuracy.
• Ability to manage billing inquiries, payment escalations, and customer requests.
• Strong analytical and problem-solving abilities.
• Experience collaborating with cross-functional teams and multiple stakeholders.
• Ability to prioritize tasks, manage deadlines, and meet productivity expectations.
• Good organizational skills and the ability to work independently in a remote environment.
• Familiarity with utility operations or utility-related customer service is an advantage but not mandatory.
• Ability to learn new systems, processes, and operational procedures quickly.

Education/Experience:

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field preferred/required.