Technical Support Associate, Information Technology

Overview

NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $295 billion in fixed income and equity securities and over $167 billion in derivative notional value. We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.

Responsibilities

The Technical Support Associate will work as part of the IT Application Support team. Primary responsibilities include solving production impacting issues critical to daily processing for the firm and driving for root cause analysis. Other responsibilities may include analysis of business use cases, designing, building, and maintaining customized business applications or processes, enterprise integration, and workflow management solutions. The Technical Support Associate will work closely with other team members in a cross-functional team.

• Provides escalated production support and communication to end users and other members of the IT team to support daily processing for the firm
• Drive for root cause analysis to reduce overall support volume and provide documentation for cross-training throughout the team
• Ability to review, analyze, and evaluate business use cases and current business processes and develop scalable solutions utilizing workflow and integration patterns
• Creating and maintaining internal support documentation related to processes under the team's responsibility
• Availability for on-call support as part of weekly rotation

Qualifications

• A Bachelor's Degree in Computer Science or a related field or relevant work experience required
• Excellent problem solving and troubleshooting skills
• Proficient knowledge of relational databases and SQL
• Strong written and verbal communication skills with the ability to interact and correspond with internal clients and business teams
• Motivated self-starter with the ability to learn new skills rapidly
• Demonstrated ability to be flexible with changing priorities and requirements
• Ability to manage multiple tasks and deadlines with limited supervision
• Familiarity with runbook-oriented support and creating/maintaining knowledge documentation
• Working knowledge of basic financial instruments and markets preferred. Previous professional experience in the financial services sector is a plus

NISA's culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.

NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.