Service Coordinator 1

Service Coordinator 1

Job Category: Service Requisition Number: SERVI015798

Posted: June 4, 2026

Full-Time

On-site

Nashville Office Nashville, TN 37217, USA

Job Details

1. Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.

2. Creates and dispatches work orders in iCare daily for scheduling of planned maintenance and service.

3. Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry.

4. Schedules Service Agreement work orders as required.

5. Monitors and follows up on subcontractor pricing; processes and approves invoicing.

6. Accurately and promptly communicates/processes work order purchase order requests.

7. Procures Parts/Materials for service work orders.

8. Provides Service Quotes to customers with the assistance of the supervisor.

9. Performs monthly billing of T&M, service agreements, and box sale work orders as required.

10. Participates in weekly/monthly AR DSO phone calls and provide support documentation as required to ensure timely collection of open service AR.

11. Under supervision from the SAR/SS, schedules Preventative Maintenance / Test and Inspect (and other SA work as required) this includes ensuring timely communication with contract customers, key customers and sub contractors.

12. May provide Specialists with badging and access to customers sites. Work with specialist supervisor to ensure that badging is documented/recorded.

13. Performs other duties and responsibilities as requested or required.

Qualifications

Behaviors:

Preferred: Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Innovative: Consistently introduces new ideas and demonstrates original thinking

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:

Preferred: Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Education:

Preferred: Associates or better in Business Administration or related field.

Experience:

Required: 2-5 years previous experience in service coordination or similar customer service role.

Preferred Experience in: MS Office Suite tools (Excel, Powerpoint, etc.) Smartsheets, Sharepoint, PowerBI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.