Operations Administrator

Virtual Vocations Inc

Supporting a 24/7 Network Operations Center, the full-time hybrid Operations Administrator will review active tickets for resolution paths, analyze historical data for trends, and conduct quality reviews to enhance departmental performance in Holland, OH. Key responsibilities Review active tickets to ensure timely and accurate resolution paths are being followed Analyze historical ticket data to identify trends and measure departmental performance against expectations Conduct quality reviews of reports to provide management with insights on team performance and areas for improvement Required qualifications High School Diploma required; Associate or bachelor's degree in business, IT, or a related field preferred 1+ year of experience in operations, NOC, IT support, quality assurance, or a related role Experience with ticket review, reporting, or data analysis is a plus Basic understanding of NOC operations, ticket workflows, and escalation processes Candidates must be legally authorized to work in the United States without current or future employer sponsorship

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Vacancy posted 5 days ago

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