Multilingual Customer Service Representative

Job Description

Job Description

Our Mission

To craft authentic streetwear built on respect, loyalty, and trust for the culture.

Our Vision

To be the global leader in streetwear essentials, driven by unfiltered authenticity, timeless silhouettes, and relentless innovation.

About Shaka Wear

Founded in South Los Angeles in 2004, Shaka Wear is a premium streetwear essentials brand built on authenticity, quality, and culture. From our world-famous heavyweight tees to our growing collection of streetwear staples, we don't just make clothing. We make a statement. We're rooted in the spirit of LA and driven by a belief that true style lives in the basics. As we continue to grow, we're building a team that shares our passion for the culture and our hunger to push the brand to the next level.

About the Role

Shaka Wear is looking for a customer service representative, or CSR, who will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The ideal candidate will be patient, empathetic, and will be generally excited to help our customers.

Objectives of the Role

• Manage large numbers of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build trust and sustainable relationships with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using established methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives, within appropriate time limits; with consistent follow-up to ensure resolution.
• Maintain records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Exceeding expectations within customer interactions.

Required Skills & Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree.
• Basic computer skills.
• Must have prior experience with printing labels, creating invoices, and order fulfillment.

Schedule M-F 8:00AM-5:00PM (May be longer depending on holidays.)

Location: In-Person (555 E. Jefferson Blvd., Los Angeles, CA 90011)

Our Culture

At Shaka Wear, we move fast, think big, and take pride in what we build. We’re a growing team and your work will have real, visible impact from day one. We value people who perform, take ownership, and bring genuine passion to what they do. The environment is creative, street culture-driven, and entrepreneurial. We don't do things the conventional way, and that's by design.

Our core values:

• Authenticity: We stay true to our roots and our culture in everything we do.
• Quality over everything: We don't accept anything less than the best, and neither should you.
• Loyalty: To the culture, to our team, and to the people who wear our brand.
• Trust & Integrity: We do what we say and say what we mean, every time.
• Hustle and ownership: If you can perform, you'll be rewarded. We trust people who take initiative.

About Shaka Wear
Founded in South Los Angeles in 2004, Shaka Wear is a premium streetwear essential brand built on authenticity, quality, and culture. From our world-famous heavyweight tees to our growing collection of streetwear staples, we don't just make clothing. We make a statement. We're rooted in the spirit of LA and driven by a belief that true style lives in the basics. As we continue to grow, we're building a team that shares our passion for the culture and our hunger to push the brand to the next level.

Company Description

About Shaka Wear\r\nFounded in South Los Angeles in 2004, Shaka Wear is a premium streetwear essential brand built on authenticity, quality, and culture. From our world-famous heavyweight tees to our growing collection of streetwear staples, we don't just make clothing. We make a statement. We're rooted in the spirit of LA and driven by a belief that true style lives in the basics. As we continue to grow, we're building a team that shares our passion for the culture and our hunger to push the brand to the next level.