Veterinary Client Service Representative

Veterinary Client Service Representative

Join Our Compassionate Veterinary Team! Are you passionate about helping pets and the people who love them? We're seeking a friendly, dependable, and customer-focused Veterinary Client Service Representative (CSR) to join our growing team. As the first point of contact for our clients, you'll play an essential role in creating a welcoming, organized, and positive experience for every pet and family that walks through our doors. If you thrive in a fast-paced environment, enjoy building relationships, and have excellent communication skills, we'd love to hear from you!

Some of the responsibilities you will own in this role:

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient's immunizations and tests
• Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Preferred Qualifications

Successful candidates will have:

• Exceptional customer service and interpersonal skills
• Strong verbal and written communication abilities
• Excellent organizational skills and attention to detail
• The ability to multitask and remain calm in a fast-paced veterinary environment
• A compassionate, empathetic, and professional attitude
• Basic computer proficiency and the ability to learn veterinary practice management software
• Previous veterinary reception, veterinary customer service, medical reception, or customer service experience is preferred but not required

Schedule Requirements As we expand our hospital hours, we're looking for team members who are flexible and dependable. Availability includes:

• Evening shifts ending at 8:00 PM and/or 11:00 PM
• At least one weekend shift each week
• Additional weekday shifts based on hospital needs

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

About Metro Paws Animal Hospital - Oak Cliff

Metro Paws Animal Hospital is a collaboration between three veterinary hospitals in the Dallas Metro area. Our locations are full-service, offering many additional services for dogs and cats in addition to wellness care and immunizations, boarding, dermatology, radiology, surgery, dentistry, and heartworm treatment. In 2006, Metro Paws Animal Hospital - Skillman was founded by Drs. Jennifer Lavender and Kathryn Sarpong to offer Dallas residents personalized veterinary care for their dogs and cats. To better serve our clientele, a second location Metro Paws Animal - Oak Cliff was built in July 2012. Finally, Metro Paws Animal Hospital - White Rock, which opened in January 2016. Our three locations offer general practice and holistic care approaches. We provide our teams with the tools and training necessary to feel confident in the job they do. We value continuing your education and personal development. We provide our team with every opportunity to continue to learn and grow. We take every step to give pets the best possible care and the first step is our wonderful staff. Metro Paws Animal Hospital - Oak Cliff is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.

Metro Paws Animal Hospital - Oak Cliff is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.