Customer Service & Wholesale Dealer Service Representative - Guy Harvey

About Guy Harvey

Guy Harvey is a world-renowned artist, scientist, angler, conservationist, explorer and author who has built a global lifestyle brand.

It is a leading brand in the outdoor apparel industry, committed to equipping adventurers with high-quality, sustainable, and innovative gear. We are passionate about the outdoors, and our products are designed to enhance performance, durability, and style in any environment. Intradeco serves as the exclusive apparel and headwear Licensee and as we continue to expand our market presence, we are looking for a dynamic Sales Manager to join the team and help expand our distribution into the southeast with new and existing customers.

About Intradeco Apparel

Founded in 1982 and with deep roots in the textile industry since 1921, Intradeco has grown into a global vertical manufacturing company, supplying quality casual clothing and thermal underwear to major retailers in the United States, Mexico, and Canada. At Intradeco, we provide a holistic approach to apparel manufacturing, encompassing all stages from ideation phase to final product distribution. Our vertical integration, combined with our lean manufacturing capability, allows us to respond quickly to market demands, handle direct-to-store and replenishment programs, and offer unique flexibility to our customers.

Our Team

We are dedicated to our mission and passionate about collaboration, moving quickly, and breaking down barriers, leveraging technology, eliminating bureaucracy, and constantly striving to evolve. Our cultural foundation is built on trust, teamwork, quality, sustainability, and integrity. 

This is a full-time, on-site hybrid position in Miami HQ Office.

Who we are looking for:

We are seeking a Customer Service and Wholesale Dealer Service Representative who will play a vital role in supporting wholesale dealer accounts, delivering exceptional customer service, and assisting the sales and sourcing teams in driving operational excellence. This position serves as the primary liaison between customers and the specialty store channel sales team. The ideal candidate is customer focused, highly organized, detail-oriented, a problem solver, and capable of managing multiple priorities in a fast-paced wholesale apparel environment. Experience in retail, wholesale distribution, or customer service environments is highly preferred.

What you will do:

• Serve as the primary point of contact for wholesale specialty store accounts, independent sales representatives and internal sales leadership.
• Provide prompt, professional, and solutions-oriented support regarding orders, inventory availability, pricing, shipping status, returns, and claims.
• Run daily open order/allocation reports in SAP to ensure all orders are credit cleared and confirm fill rate and unit allocations.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction. Build long-term relationships with dealers through exceptional communication and follow-through.
• Communicate updates regarding backorders, cancellations, substitutions, inventory changes and delivery timing.
• Maintain accurate account information, order history, and communication records.

Sales Support & Account Coordination:

• Support the sales team with account management, order entry, product availability, and dealer follow-up.
• Assist with pre-book orders, at-once inventory, and promotional initiatives- while ensuring accuracy and timely processing.
• Collaborate with sales representatives to support account growth initiatives and dealer retention.
• Provide sales reps with price sheet, product information and account documentation.
• Help identify opportunities to improve dealer experience and support account growth initiatives.
• Support onboarding of new wholesale accounts and vendor setup processes.
• Support sales growth through operational excellence and proactive account support.

Wholesale Contracts & Order Management:

• Review/monitor daily open order report to ensure any late or at-risk deliveries are handled promptly.
• Recommend replacement styles when items are cancelled, out of stock or unavailable upon order entry.
• Manage orders from receipt through fulfillment, ensuring pricing, terms, ship dates, credit approvals, quantities and account details are correct.
• Process seasonal batch contracts within the GTM required dates.
• Partner with OP Team to resolve order discrepancies, inventory shortages, allocation issues and shipping questions.
• B2B Customer/Data Maintenance accuracy.

Operational Coordination & Cross-Functional Support:

• Partner with sourcing and production teams to communicate dealer needs, timelines, and product requirements.
• Assist with monitoring inventory availability, production status, and fulfillment schedules.
• Coordinate cross-functionally with logistics, sourcing, production, finance, and sales teams to ensure operational alignment.
• Help Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
• Maintain accuracy and efficiency across contracts, orders and dealer support functions.

Who you are:

• Bachelor’s degree preferred or equivalent industry experience.
• 2+ years of experience in customer service, wholesale apparel, sales support, dealer services, or account coordination.
• Strong understanding of wholesale operations and customer relationship management, and working with specialty retail accounts.
• Experience handling contracts, pricing documentation, or dealer agreements.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Experience with ERP and CRM (B2B) systems preferred.
• Exceptional written and verbal communication skills and strong problem-solving abilities.
• Core competencies: Customer first mentality, relationship builder, build trust and loyalty with dealers through responsiveness and professionalism, problem solving and conflict resolution, cross functional collaborator, attention to detail, excellent communication and follow through.

What We Offer:

• Competitive Pay – We believe in rewarding success and showing our employees just how much they’re valued in a variety of different ways, including compensation.
• Health and Wellness – There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and t play, we aim to support a healthy lifestyle.
• Time away from work – Sometimes we need time away to be with family, enjoy our hobbies, focus on our health or just simply recharge.  We are committed to helping out employees create a work-life harmony!
• Growth and Development – We are constantly seeking to offer opportunities and support for personal and professional development.
• Financial planning and wellbeing – No matter what financial goals our employees have set, we want to help them get there.  We offer access to benefits, programs and education to help our employees to protect income, pay for expenses and invest in the future.  Including a generous 401(k) match!