Staff Associate

Staff AssociateNorthStar Memorial Group is seeking a Staff Associate at Chapel of the Chimes in Oakland, CA. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.ResponsibilitiesCollaborate with funeral directors with events held on-site, including services and arrangement conferencesEstablish and maintain strong business relationships with familiesAlways maintain reverence and respect for the deceasedAssist in preparing the memorial area for the family before the services startEnsure that flowers and other memorabilia are returned to the family after servicesAnswer customer inquiries professionally, either by phone or in personCompensation range of $22-24/hr.BenefitsMedical, Dental, and Vision InsuranceHealth Savings Account (HSA)Life Insurance401(k) with Employer MatchingQualifications1 year of experience in customer service preferredExperience handling difficult situationsFuneral professional experience preferredWe are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.