Patient Registration in OB-GYN Clinic

Description

Job Title: Patient Registration Specialist

Employment Classification: Non-Exempt

Reports To: Manager, Patient Registration & Patient Accounts

Schedule: Full-Time; Staggered shifts beginning as early as 7:00 a.m. and ending as late as 5:00 p.m.

Position Summary

We are seeking a detail-oriented administrative professional to support the patient registration and intake process within our OB-GYN clinic. This position is responsible for welcoming and registering patients upon arrival to the practice and ensuring a smooth check-in process. The role also includes coordinating patient check-out following their visit with the physician, including scheduling follow-up appointments as needed. Additionally, this position is responsible for the collection of payments and the accurate reconciliation of daily financial transactions at the end of each day.

Key Responsibilities

• Greet & Direct Patients.
• Review & Update Patient Demographics, Documents, & Insurance.
• Verify patient identifiers to ensure correct patient is selected.
• Scan Driver's License.
• Scan Insurance Card.
• Review & Update Demographic information such as address, phone number, emergency contact, and employer.
• Verify patients have active insurance coverage each visit.
• Identify insurance details that the patient will need to be aware of with network participation, tiered benefits, or non-covered services then communicate those details to the patient and document the outcome.
• Obtain signatures on clinic documents and provide patients with medical questionnaires to be completed prior to seeing the physician.
• Review account flags for additional instructions specific to each patient.
• Check patient in and direct them to the appropriate waiting area.
• Check patient out and schedule follow up appointments.
• Collect copays, deductibles, prepayments for surgeries & procedures, as well as payment plans & payments towards balances.
• When appropriate, direct patients to meet with patient account reps to discuss account information further.
• Inter office communication by phone and electronic messaging with clinical teams and business office representatives.
• Maintain appropriate cash to provide change to patients as needed.
• Balance all payments collected daily & turn in batch to business office.
• Maintain adequate supply of all needed documents & supplies.
• Maintain patient privacy by following HIPPA guidelines.
• Provide excellent customer service to patients throughout all interactions.
• Complete miscellaneous office tasks as assigned by supervisors or administrators.

Skills & Competencies

• Compassion and sensitivity to women's health issues.
• Ability to multitask in a fast-paced clinical environment.
• Positive attitude, reliability, and a strong work ethic.
• Team collaboration and adaptability.

Compensation & Benefits

We offer a comprehensive benefits package—including health insurance, 401(k), and paid time off - along with a competitive, market-based salary that reflects your experience.

Equal Opportunity Statement

Louisiana Women's Healthcare is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs.

Disclaimer: This job description is not intended to provide a comprehensive list of all duties, responsibilities, or activities required of the employee. Duties may evolve, and new responsibilities may be assigned at any time, with or without prior notice.

Requirements

Required Qualifications

• High school diploma or equivalent.
• Must demonstrate punctuality and reliable attendance.
• Basic knowledge of medical terminology and insurance verification.
• Strong organizational skills and attention to detail.
• Understanding of HIPAA and strict adherence to patient confidentiality standards.

Preferred Qualifications

• Experience in medical health setting.
• Proficiency with EMR systems (Epic preferred).
• Experience with collecting payments and reconciling daily receipts.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to use hands and fingers for typing, data entry, and operating office equipment.
• Visual acuity to review detailed financial and patient account information.
• Ability to communicate clearly in person and by phone.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry light items (typically up to 10-15 pounds), such as files or office supplies.