Team Communications Coordinator

Job Description

Job Description

About Traveling Teams Inc.:

Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we’ve specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations.

We’re passionate about what we do – and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service.

The Team Communications Coordinator (“Communications Coordinator”) will work as part of the TTC Department Communications Team and complete all assigned responsibilities in accordance with Traveling Teams Inc.’s standard operating procedures.

The Communications Coordinator is responsible for maintaining the company’s brand image and delivering exceptional customer service. This entails answering inbound customer correspondence (emails, texts, and calls), proactively coordinating customer correspondence (emails, text blasts, and outbound calls), and serving as a middleman in the flow of communication between the group leader and Placement Coordinator(s). They work primarily on an independent basis, but may – at times – be expected to collaborate with others internally.  Whenever every effort has been exhausted, the Communications Coordinator may escalate concerns to the management team for resolution.

• None.

• Maintain the highest level of communication standards for all assigned events,
• Serve as the main point of contact for Group Leaders associated with all assigned events,
• Complete daily follow-ups utilizing internal CRM software,
• Handle emergency correspondence and relay pertinent information to Placement Coordinator(s) and/or department managers for resolution,
• Proactively engage internal customers and subject matter experts to effectively manage internal and external customer expectations,
• Routinely engage client contacts, to provide proactive service and actively assess client status, concerns, and expectations,
• Complete all daily assignments in compliance with department standards,
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to other relevant health and safety procedures, and
• Perform all daily duties as assigned by Supervisor(s).

• Basic understanding of clerical and administrative procedures.
• Excellent written and verbal communication skills.
• Active listening and interpersonal skills.
• Basic computer skills and ability to adapt to new software.
• Familiarity with customer service expectations.

• High school diploma or equivalent required.
• Associate’s degree or higher in a related field preferred.