Human Resources Manager

Human Resources Manager

Employment Type: Full-time (40 hours/week) Primary Location: San Angelo, TX Travel Requirement: 0-5% Work Schedule: Monday–Friday, 8:00 AM–5:00 PM Compensation: $65,000 - $75,000/year

West Texas Counseling & Guidance (WTCG) is a non-profit, 501(c)(3) organization working to ensure that individuals and families seeking mental health treatment should have access to counseling services, regardless of their socioeconomic status and ability to pay. Our mission is to enable individuals and families to reach their full potential in body, mind, and spirit, using evidence-based counseling and educational services.

Position Overview

The Human Resources Manager reports directly to the Chief Operating Officer (COO) and is responsible for managing the day-to-day functions of the Human Resources department and supporting the organization's employees and leadership throughout the employment lifecycle. This position oversees recruitment and hiring, onboarding, benefits and leave administration, employee relations, performance management, training and compliance, HR systems and records, and the development and consistent application of organizational policies and procedures.

The Human Resources Manager serves as a trusted resource to employees and supervisors while helping ensure HR practices remain compliant, effective, consistent, and aligned with the needs of WTCG/PBCG. Regular and timely attendance is required.

Key Responsibilities

• Manage the recruitment and hiring process, including job postings, candidate screening, interviews, employment offers, background checks, and employment eligibility verification.
• Partner with supervisors and department leaders to identify staffing needs and ensure job descriptions, qualifications, and hiring practices align with organizational needs.
• Coordinate new-hire onboarding and orientation and support employee recognition, engagement, and retention initiatives.
• Administer employee benefits, paid time off, leaves of absence, and other HR programs and processes.
• Provide guidance to employees and supervisors regarding HR policies, procedures, performance expectations, workplace concerns, and employee relations matters.
• Support and participate in disciplinary actions, performance improvement plans, workplace investigations, and employee separations.
• Oversee performance management processes and assist supervisors with employee development, coaching, and documentation.
• Track and maintain required employee training, continuing education, licenses, certifications, and other employment-related requirements.
• Maintain accurate, complete, and confidential employee records and HR documentation in accordance with applicable legal and organizational requirements.
• Manage and maintain HR systems and processes to support accurate employee data, reporting, documentation, and efficient HR operations.
• Develop, review, and update HR policies, procedures, forms, and practices to promote consistency and compliance throughout the organization.
• Monitor compliance with applicable federal, state, and local employment laws and regulations and recommend changes to policies and practices as needed.
• Maintain current knowledge of HR trends, employment law developments, regulatory changes, HR technology, and industry best practices.
• Prepare and maintain HR reports and workforce data to support organizational planning and informed decision-making.
• Promote a professional, respectful, inclusive, and positive workplace culture while maintaining appropriate confidentiality.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field required.
• Minimum of three (3) years of progressively responsible Human Resources experience, including experience managing HR functions, programs, or processes, required.
• Experience administering employee relations, recruitment, benefits, leave, compliance, performance management, and HR systems preferred.
• Professional HR certification, such as PHR, SPHR, SHRM-CP, or SHRM-SCP, preferred.
• Experience with multi-state employment law and HR compliance preferred.
• Experience with BambooHR or a similar HRIS preferred.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Strong interpersonal, employee relations, negotiation, and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Strong time-management skills with the ability to manage multiple priorities and meet deadlines.
• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to exercise sound judgment and handle sensitive and confidential matters with discretion.
• Ability to remain professional, objective, and composed when addressing complex or sensitive workplace matters.
• Ability to work independently while collaborating effectively with employees, supervisors, and organizational leadership.
• Working knowledge of federal, state, and local employment laws and HR best practices.
• Proficiency with human resources information systems (HRIS), Microsoft Office Suite, and related business software.
• Ability to identify and implement opportunities to improve HR processes, workflows, compliance, and the employee experience.

Physical Demands & Work Environment

• Work is performed primarily in an office-based mental health setting.
• Frequent interaction with individuals who may be experiencing acute emotional distress.
• Must maintain a calm, professional demeanor in all situations.
• Requires extended periods of sitting and computer use.
• Ability to occasionally lift up to 20 pounds.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Paid Holidays
• Health, Vision, & Dental Insurance
• Life Insurance
• AD&D Insurance
• Paid Time Off (PTO)
• 403(b) Retirement Plan Options
• Employee Assistance Program (EAP)

Equal Employment Opportunity (EEO) Statement

West Texas Counseling & Guidance (WTCG) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other status protected by applicable law.

Americans with Disabilities Act (ADA) Statement

WTCG complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application or hiring process, please contact Human Resources.

At-Will Employment Statement

Employment with WTCG is at will. This means that either the employee or the organization may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Nothing in this job description constitutes a contract or guarantee of continued employment.