Technician Team Lead

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Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

What you will do:

• Develops innovative solutions to more complex technical problems that arise during start-up.

• Researches, evaluates, and recommends new products or equipment upgrades that will meet customer needs.

• Monitors and resolves recurring more complex problems to ensure ongoing customer satisfaction.

• Manages a team of service technicians to install, configure, modify, and repair products, equipment and systems that have been purchased by the organization's customers and identify and correct the more or most complex problems associated with start-up.

This position functions as local leader for assigned controls technician team while continuing to perform current role responsibilities at a reduced applied rate expectation. Includes responsibility for assigning technicians to projects with the goal of individual technician growth while assuring that the right technician is on the right job. The Tech Leader plays a critical role in the area of technician and apprentice growth and retention. The Tech Leader ensures customer satisfaction by validating that the highest standards of quality efficiency are met by team. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Contributions: This role plays a vital role in ensuring their team meets safety, quality, training and productivity targets. Serves as a recognized subject matter expert/ advisor on technical problems.. Responsible for coaching, supporting, and initially addressing ideas, questions, or concerns of their team and directing it, when necessary, to the appropriate individuals.

Communications: Serves as a team lead to a group of technicians. Typically operates on a office level.

Key Results:

Individual Performance Expectations

• Continues to perform current role at a reduced capacity

• Expected to maintain reduced Applied rate of 50%

• Protect project margin levels on assigned projects

• Maintains working balance of combined role through planning, prioritization, and flexibility.

• Leads by Example

Key Results:

Team Leadership and Support

• Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed

• Provides instruction, leads by example, and provides opportunities for observation to help others develop skills; encourages to ensure understanding.

• Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding.

• Provide technical and procedural support for assigned team.

• Communicates best practices and quality initiatives to assigned team

• Support team and assist in Problem Resolution strategies.

• Mentors team on delivery of consistent, quality driven execution of projects.

Key Result:

Technician Team Performance

• Responsible for meeting team budgeted applied time goals

• Aligns team with annual compensation budget

• Supports project financial targets through proper project assignments of technicians

• Works with technician team to form plans for best possible project execution

• Assure that team is utilizing all available tools to achieve maximum efficiency

Key Result:

Technician Growth and Development

• Works with technicians to identify areas for development, understand need for improvement, and set specific development goals.

• Identify options for meeting development goals; explores environmental supports and barriers; jointly determines appropriate developmental activities.

• Responsible for full engagement and oversite of all team member's Performance & Development Connections (PDC).

• Schedules regular one on one performance and progress discussion with team members.

• Responsible for annual compensation review with individual team members

• Responsible for selecting trainings required for the technicians on the assigned team for each year.

• Works closely with Controls ACM and other Tech Leaders to ensure consistent training and skill validation across the region.

Key Result:

Technician Project Assignment

• Works closely with techs to understand skill levels and creates learning opportunities to develop technician team

• Determine assignment of technicians that ensures the right technician with the correct skillset is aligned with project assignment

Key Result:

Safety

• Understand company safety program and perform safety audits as directed by Operations Manager.

• Work with Regional EHS Leader and ACM to deliver on a culture of safety and ensure compliance to safety policies within team.

What you will bring:

• Must have strong communication, organizational, teaming, mentoring skills.

• Must have deep, extensive HVAC controls knowledge and a willingness to teach and lead

• Provides excellent coaching as well as determination of quality for customer satisfaction.

• Acceptable candidates should currently hold the position of Level 3 controls Technician or Controls Field Project Manager, Project manager.

• DL NUMBER - Driver License, Valid and in State Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range or Hourly Base Pay Range:

$77,963.33 - $109,340.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.