INFORMATION TECHNOLOGY MANAGER

IT Manager

American Fleet Services is seeking a self-starting, take-charge individual for our growing IT needs. This driven individual will be responsible for installing and maintaining computer systems and networks aiming for the highest functionality and up-time. You will also train and assist users of the systems to make appropriate and safe use of the IT infrastructure.

A successful IT Manager must have thorough knowledge of computer software and hardware and a variety of internet applications, networks, operating systems, strong troubleshooting skills and an attention to detail.

The IT Manager will also be responsible for coordinating support for the technology and infrastructure that support business operations at AFS through our hardware and software vendors, ISP's and utilizing Internal AFS Labor. In addition, the IT Manager is also responsible for researching new technologies and systems to further advance the services provided and business operations at AFS.

The ideal candidates will share the ALL-IN attitude that makes American Fleet Services the premier "business class" commercial vehicle service center in Northeast Ohio.

Our dynamic company culture values customer relationships, employee loyalty and good old-fashioned hard work, above all. Our customers rely on us to maximize uptime and guarantee that their business fleets are always repaired, revitalized and ready to roll.

If you're the right person we'll provide a competitive compensation package including comprehensive training, ongoing professional development, generous benefits, and unlimited earning potential.

Position Job Duties:

• Oversee external information technology and software vendors to ensure quality of service, current and future needs are being met.
• Act as point of contact and liaison between technology partners and AFS staff.
• Provide support and training to employees for AFS software and technology.
• Provide maintenance on AFS computers, IT hardware and security systems. Provided either directly or through an external IT/Utility vendor.
• Provide software installation as required for existing and/or new users
• Facilitate creation and removal of AFS employee Office 365 mailboxes and software as required.
• Setup, maintenance and/or termination of AFS company cell phones.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Provide routine preventive maintenance on all AFS workstation computers, servers, etc.
• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for current and future IT needs
• Assess vendors and develop test strategies for new hardware and software
• Identify computer or network equipment shortages and place orders
• Maintain inventory of all computer hardware and specifications. Ensure current hardware continues to meet hardware/software requirements to perform efficiently and securely.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions on hardware not serviced by outside technology vendors.
• Evaluate and plan for upgrades or replacement of infrastructure to minimize downtime. Assess immediate and future needs and prioritize accordingly. Document physical and technical specifications for future projects.
• Assess points of failure in AFS technology infrastructure and advise solutions to maintain business technology functionality through various situations such as power failure, hardware failure, data loss, etc.
• Research new software and technologies to stay current with industry trends and the shift to cloud and AI based solutions.
• Collaborate with other AFS Departments on digital marketing, web presence, and technology integrations.
• Brainstorm and collaborate on new ways to grow and increase quality of service provided to customers through digital integrations.
• Manage Diagnostic software subscriptions and updates to ensure our technicians can perform efficiently.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Compensation:

This is an hourly based opportunity with no limit on earning potential.

Benefits:

Health; 3-Plan Options; with First Day Coverage plus…

Dental

Vision

Wellness

Prescription

Life Insurance; Paid

Short / Long Term Disability

Paid Time Off; PTO

Paid Holidays

Bereavement Pay

401K with Employer Match

Employee Assistance Program; EAP

Tuition Reimbursement

Continuous Education and Training Support

Tool & Boot Reimbursement

Uniforms / Outer Wear

Employee Referral / Bonus Program

Career Opportunities

The opportunity to work with the hardest working ALL-IN team in the industry!

American Fleet Services was named in the "Top 100 Workplaces" for years 2016 through 2025: the only Truck & Auto maintenance and repair facility to earn that honor.

If you're that rock star who can enhance our service teams and contribute to our reputation for service excellence, apply in confidence at your earliest convenience.

Requirements

Skills and Qualifications:

The ideal candidate will possess an upbeat, professional attitude. You must have the desire to work as part of a team to reach company objectives and the ambition to succeed and grow with the company. The role demands that you be a self-starter who works well under minimal supervision after the initial training period. Additional qualifications include:

Proven IT Experience

Excellent troubleshooting and problem-solving skills.

PC Building and Repair experience.

Excellent communication ability.

Outstanding organizational and time-management skills

Strong Fundamentals of computer networking (VLans, IP routing and Switching, VPN, VOIP, QOS, Firewall Administration)

Fundamental Knowledge of internet security and data privacy principles.

Strong Foundation with Microsoft products (Exchange, SharePoint, Word, Excel, Teams, Power Platform)

Education in Computer Science, engineering, or relevant experience, certifications, Etc.

Must have a Valid driver's license with no more than two (2) minor driving violations within a three (3) year period; no more than a maximum of four (4) points and must be insurable with our current insurance provider.

Ability to pass a background check.