Concierge Performance Associate - REMOTE

Concierge Performance Associate - Remote

Remote position with a 12:00 PM‑9:00 PM schedule, including one required weekend shift per week.

Primary Purpose

To assist Property Repair Solutions customers (homeowners, contractors, carriers) with questions or concerns and/or the work being done by program contractors; to ensure customer expectations are met to the best of our ability.

Essential Functions and Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assign contractors, make customer appointments, provide assistance to insurance adjusters, and set up program expectations.
• Monitors pending jobs and follows up with homeowners to ensure the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalates issues to the proper channels.
• Maintains attendance during scheduled work hours.

Additional Functions and Responsibilities

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications

Education & Licensing

High school diploma or GED required.

Experience

One (1) year of experience in construction management, restoration, and/or insurance claims and customer service required. Chronicle software experience preferred.

Skills & Knowledge

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Good problem resolution skills
• Good judgment and sound decision making skills
• Ability to build a consensus among various parties
• Strong relationship building skills
• Excellent organizational skills, accuracy, and attention to detail
• Initiative and ability to multi-task
• Above-average speed and accuracy key stroke skills
• High level of professionalism
• Ability to work under pressure in a fast‑paced environment and maintain a positive demeanor
• Ability to work independently or in a team environment
• Ability to meet or exceed performance competencies
• Bi‑lingual English/Spanish a plus.

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

Compensation and Benefits

The range of starting pay for this role is $16.00/hr. A comprehensive benefits package is offered including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other voluntary benefits.

Equal Opportunity Employer

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.