Post Chargeoff Team Manager

Job Description

Job Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The primary duties of the Team Manager is leading the post-charge off repossession team, driving strategic initiatives to enhance operational efficiency, and continuously evaluating process effectiveness. This role requires the development and execution of business strategies that align with corporate standards and ensure full compliance with federal and state regulations. Success in this position demands a strategic mindset, a strong commitment to process improvement, and a comprehensive understanding of the legal and regulatory landscape to uphold the highest standards of compliance and ethical conduct.

Essential Duties and Responsibilities:

• Collaborate with Risk, Compliance, and Digital teams to automate processes and ensure regulatory adherence.

• Oversee vendor management for repossession operations, ensuring efficiency and compliance.

• Communicate and implement regulatory updates across all repossession workflows.

• Lead strategic initiatives to optimize cross-channel operations and business processes.

• Facilitate goal setting and performance planning to drive departmental growth.

• Provide training and support, resolving escalations, and guiding daily team operations.

• Develop reporting protocols to inform senior leadership on performance and workload trends.

• Manage end-to-end repossession processes, ensuring legal compliance and secure handling of consumer data.
• Additional duties may be assigned as needed to support departmental and organizational goals.

Qualifications and Competencies Required to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions .

Required Experience:

• 2+ years of experience in auto repossession, collections, or remarketing, with prior call center exposure preferred
• 2+ years in a supervisory or team lead role, overseeing operations and team performance

Education:

High School Diploma and/or GED.

Skills Required:

• Ability to read and comprehend simple instructions, short correspondence, and memos.? Ability to write simple correspondence.???

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.???

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.???

• To perform this job successfully, an individual should know MS Excel software and MS Word software.??

• Compliance with the Fair Debt Collection Practices Act, and local, state, and federal collection laws.?

Additional Requirements:

• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX (Hybrid)

Qualifications Preferred:

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.