Hospice Clinical Supervisor - RN

Hospice Clinical Supervisor - RN

This position is responsible for daily operational oversight and supervision of Hospice staff in order to ensure the highest level of compliance and quality care is provided. Responsibilities include clinical oversight, patient advocacy, implementation and ongoing assessment of patient care needs, monitoring patient/family satisfaction, data collection, process improvement and compliance with Medicare Conditions of Participation. This position may supervise a combination of clinical and non-clinical staff. Note: This position requires an RN license.

Estimated Hiring Range:

$126,720.00 - $154,880.00

Essential Responsibilities

Operations

• Lead the daily work of the hospice team and act as a resource for staff as a clinical expert.
• Ensure daily activities are being assigned, monitored, scheduled, and coordinated across the team.
• Ensure the highest quality of care is provided and is in compliance with established policies and procedures and federal, state, and local regulatory requirements by reviewing documentation, making visits with staff, reviewing care plans, participating in interdisciplinary care team (IDT) meetings, and reviewing patient satisfaction surveys.
• Ensure compliance with government standards and regulations for licensure, accreditation, and Medicare certification. Actively participate in accreditation surveys.
• Provide direction for staff and act as a liaison between field and office staff.
• Identify barriers to documentation and work with leadership, IS and/or vendors to resolve.
• Lead, facilitate, and participate in meetings or huddles, prepare agendas and distribute meeting minutes. Review meeting information with staff who are unable to attend.
• Monitor and approve overtime, non-formulary expenses and medical costs to ensure adherence to budget.
• Ensure the maintenance of clinical records by routinely auditing to assure accuracy, completeness and compliance with policies and procedures, regulatory requirements and standards including HIPAA.
• Communicate with marketing personnel regarding patient issues that arise that may affect referral source relationships.
• Perform field visits regularly to ensure staff quality care is provided and policies and procedures are followed. Hold staff accountable for correcting issues identified.
• Consult with Hospice Medical Director on medical issues and administrative responsibilities including QAPI and compliance.
• Ensure bereavement services reflect the needs of the patient and family and are provided according to regulatory requirements.
• Provide cross-training on specific job responsibilities.
• Represent Hospice at interdepartmental meetings and projects.
• Provide periodic coverage for staff assignments as appropriate in order to stay current with work processes or tasks as needed to support the team when absences require management assistance.
• Participate in Ethics and Safety Committee as requested.
• Assume role as backup Hospice Administrator when needed.
• Participate in Administration on-call rotations.
• Registered nurse (only): Responsible for planning, coordinating, and ensuring delivery of hospice aide services.

Planning

• Participate in program management, including budgeting, strategic planning, utilization, and quality assessment/improvement (QAPI) activities.
• Participate in development and implementation of policies and procedures.
• Identify areas for program and process improvement and make recommendations to hospice management.
• Analyze staffing needs and provide recommendations to Hospice Manager for decision making.
• Create and maintain staff schedule, reviews, and approve time off requests ensuring adequate staffing at all times. Manage after hours, weekend, holiday and back up schedules.

Clinical Leadership and Care

• Perform hospice clinical nursing duties as needed to assist the field staff in times of high patient need including patient/family visits.
• Supervise staff in performance of their duties including, but not limited to, admission, discharge, transfer, revocation, and provision of services to patients.
• Investigate, resolve, and document patient/family/vendor concerns/complaints.
• Conduct supervisory visits and monitor completion of competencies and mandatory trainings to ensure regulatory requirements are met and quality care is maintained. Take appropriate corrective action if needed.

Employee Supervision

• Supervise team(s) and recommend team direction and goals in alignment with the organizational mission, vision, and values.
• Identify work and staffing needs to meet work expectations; recruit and hire, using an equity, diversity, and inclusion lens.
• Plan, organize, schedule, and monitor work; ensure employees have information and resources to meet job expectations.
• Lead the development, communication, and oversight of team and individual goals; ensure goals, expectations, and standards are clearly understood by staff.
• Train, supervise, motivate, and coach employees; provide support toward employee development.
• Incorporate guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.
• Ensure team adheres to department and organizational standards, policies, and procedures.
• Evaluate employee performance and provide regular feedback to support success; recognize strong performance and address performance gaps and accountability (corrective action).
• Perform supervisory tasks in collaboration with Human Resources as needed.

Experience and/or Education

Required

• Associates Degree in Nursing or LCSW with a Masters Degree Social Work from an accredited college
• Current unencumbered RN or LCSW license in the State of Oregon
• Minimum 4 years' experience in hospice, home health, or palliative care as a social worker or nurse.

Preferred

• Bachelors Degree and/or Masters Degree in Nursing from an accredited college
• Certification in Hospice and Palliative Care (CHPN)
• Minimum 1 year experience in a supervisory, lead position or completion of CareOregon's Aspiring Leaders Program; lead roles should include regular assistance to a manager or supervisor in staff hiring, coaching, performance evaluation, and other supervisory tasks

Knowledge, Skills and Abilities Required

Knowledge

• Strong clinical knowledge to effectively manage diverse medical, psychosocial, or spiritual needs
• Working knowledge and use of Hospice Medicare Conditions of Participation, Trauma Informed language and principles, and community resources

Skills and Abilities

• Practice within the scope of license where applicable, and as required by law and regulation
• Ability to support and consult with the team after hours, weekends and holidays, according to schedule
• Ability to supervise interdisciplinary teams to reach their full potential for collaboration, productivity, and effectiveness
• Ability to lead a diverse group of people toward a common vision with proven results related to motivation, engagement, and goal attainment
• Open leadership style; actively seeks out and supports collaborative thinking and problem solving with others inside and outside the organization
• Strong communication, interpersonal, and customer service skills; can remain flexible, positive, and adaptable
• Strong facilitation and motivational skills to inspire and facilitate staff engagement and learning
• Able to build productive professional relationships, hold staff accountable and resolve conflicts successfully
• Works with high-energy, proactive, persistent, assertive, data driven and focused
• Demonstrates proficiency in data collection, analytical capability, and ability to design and implement constructive change to improve program and patient outcomes
• Strong time management and organizational skills, can keep multiple tasks on track and bring projects successfully to completion
• Ability to commit to process improvement, employee development, principles of cultural competence, and personal growth
• High degree of diplomacy, credibility, and persuasiveness to consistently cultivate effective working relationships; ability to effectively express ideas and gain acceptance
• Skilled in grief and loss counseling
• Ability to tolerate and manage stress and grief
• Ability to create and effectively train staff on new policies and procedures
• Ability to work in a continuously improving environment and support others to embrace change
• Ability to display non-judgmental attitude
• Ability to mentor individual and team growth
• Aptitude for behavior change coaching
• Act as a role model for staff for professional behavior and appropriate work ethic