Sr. Quality Manager

Job Title

Be a step ahead and join MISTRAS for a rewarding career in asset protection. Be part of a global team that protects the world's vital assets by driving innovation, anticipating needs, and being first to provide solutions that empower customers to lead the way. We help to maximize the safety and uptime of civilization's most critical assets through our portfolio of solutions serving as an integrated partner delivering quality, reliability and assurance for mission-critical programs.

Reporting to the Director, Quality, you are an essential member of the In-Lab quality management team and responsible for the overall quality performance at two locations, Heath & Hebron In-Labs.

Responsibilities include but are not limited to:

• Overall responsibility of quality performance including the MISTRAS' quality management system, Prime approvals, improving First Time Right, maintaining and developing relationships with Aerospace Primes and customers and improving processes.
• Focused, productive interaction with clients, Accreditation Bodies and Primes and advising operational co-employees of the importance of quality, accuracy and integrity in the provision of the inspection and testing services we provide.
• Lead quality strategies at the In-Lab level in collaboration with the Director, Quality and General Manager to ensure that MISTRAS' quality policies, processes and procedures are effectively implemented and consistently applied and complied with.
• As a quality leader within MISTRAS you will drive a culture of quality assurance and quality improvement, working closely with In-Lab operations leaders, employes and the wider MISTRAS quality community.
• Maintenance and scope extension of all accreditations (e.g. ISO/IEC 17025 and Nadcap), Prime approvals and any other regulatory requirements.
• Implement and maintain the QMS, ensuring the necessary controls are in place to govern the inspection and testing undertaken.
• Effectively manage the day-to-day implementation of the QMS and support colleagues in its implementation.
• Prioritize activities to meet the needs of the business, colleagues and our customers.
• Embed and drive a culture of quality assurance and quality improvement in all parts of the laboratory operations.
• Ensure continued fulfillment of customer expectations through the implementation of the QMS, e.g. through effective contact review, reporting and in communication with customers or approval bodies.
• Ensure that all accreditations are maintained and extended, as agreed with operational management and the Director, Quality, to service our customer base and retrain our competitive position as a leader in materials testing.
• Manage A2LA and Nadcap assessments, visits from and other regulatory bodies as required.
• Ensure any findings from assessments are responded to in line with MISTRAS established quality requirements and in the timeline and format dictated by the assessment bodies.
• Establish and implement appropriate QA/QC programs to reduce the cost of poor quality and improve compliance to regulations, standards, company objectives and customer requirements.

• Ensure training in the electronic quality management system (eQMS) is effective and that colleagues implement the system across the facility.
• Drive and monitor the implementation of eQMS, ensuring full usage of the available modules.

• Provide quality training to employees when onboarding and provide refresher training to existing employees.
• Implement method audits, system audits, and proficiency testing in line with the established schedule(s) and ensure these are maintained up to date
• Maintain good working relationships with operational employees and with the wider quality community.

Required Qualifications:

• Minimum 10 years' Sr. Quality Manager/Quality Manager experience within the Aerospace industry and Nadcap for NDT inspection and materials testing or a related environment (e.g. manufacturing).
• Minimum 7+ years' experience in participating in quality investigations, undertaking root cause analysis, developing corrective action plans, and ensuring effectiveness of actions undertaken.
• Proven working knowledge of ISO/IEC 17025 and NADCAP requirements in relation to materials testing.
• Bachelor's degree in engineering or related discipline.
• Effective organizational and time management skills with the ability to prioritize activities.
• Excellent verbal and written communication skills when interacting with internal and external stakeholders.
• Remain up-to-date with changes in the quality landscape and proactively maintain continuous education to support advanced quality expertise.
• Proven ability to lead and drive a quality culture across relevant operations levels from technician to General Manager.
• Proven ability to identify quality and technical issues and collaboratively work with internal stakeholders to determine effective and sustainable solutions.

Preferred Qualifications:

• Strong, demonstrated knowledge of AS9100, ISO 9001, RCCA, Lean Six Sigma, and regulatory compliance. ASQ CMQ/OE, CQE, and Lead Auditor certifications.
• Demonstrated success leading quality teams, customer audits, supplier quality initiatives, and continuous improvement programs.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is "At-Will," which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing, I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state's workers' compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled:

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.