Quality and Industrial Cleaning Technician Lead

Position: Finishing Site Lead – IFM (Integrated Facility Maintenance)

Join Our Team as a Technical Leader in the Field

We are seeking a Finishing Site Lead – IFM to lead field service operations supporting industrial finishing and maintenance programs at customer locations. This role is ideal for a hands-on technical expert who enjoys leading teams, solving complex equipment challenges, and building strong customer relationships.

As the Site Lead, you will serve as the technical authority and field leader, guiding technicians, supporting preventative maintenance programs, and ensuring the successful installation, commissioning, and service of customer equipment. If you are passionate about technology, problem-solving, and delivering exceptional service, we want to hear from you.

What You'll Do

• Serve as the industry expert for a focused application or product line.
• Lead IFM system installations, setup, and commissioning at customer locations.
• Provide field service support, including troubleshooting, repair, and preventative maintenance.
• Train technicians on basic and advanced maintenance procedures and best practices.
• Respond to customer questions and technical inquiries regarding equipment and services.
• Prepare quotes, scopes of work, and final service reports.
• Participate in product demonstrations alongside the sales team in the field.
• Support the development and implementation of IFM, repair, and maintenance service contracts.
• Coordinate scheduling, logistics, and technician assignments.
• Identify and assist with special projects and service initiatives.
• Maintain demonstration equipment, including testing, tracking, and storage.
• Build and maintain relationships with key vendors for service and repair support.
• Document work performed and maintain service records in company systems.

What We're Looking For

• High school diploma or equivalent.
• 7+ years of experience in skilled trades or related field.
• 5+ years of experience in a focused application or product line.
• 3+ years of experience in Finishing or General Industry environments.
• Proven experience using hand tools and power tools.
• Strong technical knowledge of industrial equipment and electronics.
• Ability to lead and mentor technicians in the field.
• Experience reading and interpreting technical documents, safety procedures, and operating manuals.
• Excellent communication and customer service skills.
• Strong organizational, multitasking, and logistics coordination abilities.
• Familiarity with 5S principles.
• Proficient in Microsoft Office (Excel, Word, Outlook, Teams).
• Comfortable using computer systems to document service work and equipment records.

Additional Requirements

• Ability to travel up to 25%, including occasional overnight travel.
• Valid driver's license with an acceptable driving record.
• Ability to operate a forklift and pallet jack.
• Knowledge of OSHA safety regulations and general safety practices.
• Ability to work in environments that may include:
  • Moving mechanical parts
  • Electrical equipment
  • Paint chemicals and solvents
  • Fumes or airborne particles
• Ability to walk, climb, stand, stoop, kneel, and bend for extended periods.
• Ability to lift up to 50 lbs unassisted.