Manager, Customer Enablement

Job Overview Figma is expanding its Customer Experience team in AMER. We seek a Manager, Customer Enablement to lead a team of Customer Experience Managers (CEMs) who partner with our Mid‑Market, Enterprise, and Strategic customers. This role shapes the CEM strategy, drives engagement, adoption, and value realization, and collaborates with Sales, Support, Product, and Marketing. What you’ll do Lead, manage, and grow a high‑performing team of CEMs. Set clear goals, provide mentorship and coaching, and support career development. Partner with cross‑functional teams to ensure customer needs are met and exceeded. Refine and scale playbooks and best practices for CEMs. Drive operational excellence through team processes, tools, and reporting. Ensure the team delivers exceptional value across our enterprise customer base. Engage directly with customers and act as an escalation point when required. Represent the voice of the customer internally to influence product strategy. We’re looking for 3+ years of formal people‑management experience in Customer Experience, Customer Success, or a similar post‑sales function. 5+ years of total customer‑facing experience within high‑growth SaaS companies. A customer‑first mindset with strong strategic thinking and execution capabilities. Proven ability to lead, inspire, and scale teams through growth and change, and a passion for building inclusive, high‑performance cultures. Excellent communication skills, with the ability to connect with internal and external stakeholders at all levels. Preferred (not required) Familiarity with design systems, product development workflows, or Figma itself. Experience in a similar role at a design, collaboration, or productivity‑focused SaaS company. Background in UX/UI, Design Ops, or Frontend Development. Fluency in additional languages such as Spanish or Portuguese. Compensation Annual base salary range: $153,000—$269,000 USD (localized for remote locations). Equity and a competitive benefits package are also included. Benefits Health, dental & vision coverage. Retirement plan with company contributions. Parental leave & family planning support. Mental‑health & wellness benefits. Generous PTO and company recharge days. Learning & development stipend, work‑from‑home stipend, and cell‑phone reimbursement. Equal Opportunity Employer Figma is an equal‑opportunity workplace. We consider qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. Reasonable Accommodation Holding interviews in an accessible location. Enabling closed captioning on video conferencing. Ensuring written communication is compatible with screen readers. Changing the mode or format of interviews. Note All candidates must keep cameras on during video interviews and will be required to attend in‑person onboarding if hired. #J-18808-Ljbffr Figma