Clerical Pool Assistant

Clerical Pool Assistant

The Clerical Pool Assistant works under the supervision of the Clerical Pool Supervisor providing support to the claims staff for all centralized tasks accurately and timely. The individuals will be required to work in a team environment with other assistants across multiple jurisdictions.

Key responsibilities and essential functions:

• Phone duties:
• Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel.
• Retrieves messages from voice mail and forwards them to appropriate personnel.
• Delivers messages received via email or phone.
• Send outgoing communication providing requested information.
• Receive and distribute faxes to claim files
• Pay non-medical invoices within 30 days of receipt.
• Mail form letters including acknowledgement letters for the coverage department and other teams as needed.
• Make medical status calls to providers and update claim files for claims adjusters.

Requirements:

Minimum qualifications:

1. Excellent analytical skills and verbal and written communication skills
2. Strong organizational skills
3. Strong oral and written communication skills
4. Ability to type 60 words per minute
5. High school diploma or GED required
6. 1 year Office Experience (Preferred)