Branch Operations & Customer Success Lead

Company Overview SiteOne Landscape Supplyis the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goodsfor green industry professionals, we have a long history of servingthosewho design, build, and maintain outdoor spaces – from lawns and gardens to golf courses,sport fieldsand more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory coveringirrigation,lighting,turf and landscape maintenance,hardscapes,nursery, andpest controlsupplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Position Overview The Assistant Branch Manager is responsible for supporting the Branch Manager in achieving excellence in all facets of branch operations including inventory management, team development, customer value, and overall financial performance and growth. What you’ll do: Create a positive environment for branch associates which encourages teamwork in alignment with SiteOne DNA. In partnership with the Branch Manager, onboard, train, and coach branch associates. Train and coach all branch associates in customer value best practices and facilitate a culture whereby every team member is obsessed with customer success Promote an incident-free environment by emphasizing safety daily through leading by example. Encourage a strong safety culture through workplace organization, training and executing policies. Monitor key performance metrics to assess daily, weekly and monthly progress and to track improvement initiatives. Work with Branch Manager to review performance metrics to track progress. Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support their implementation. Skills We Are Seeking 1 to 3 years of experience in retail nursery, irrigation and/or landscape industry preferred 1 to 3 years of managerial experience including leadership, issue management, motivation and team building preferred Demonstrates exceptional customer service to all SiteOne customers Responds to and resolves more complex questions and issues, utilizing experience and greater knowledge of products and customer base Proactivelyidentifiesandcapitalizeson opportunities to grow sales with current and potential customers Understanding of sales and operations planning process Excellent communication, customer service and leadership skills Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working Working knowledge of accounting fundamentals Knowledge of market preferences, competition, regulations and trends Higher education degree preferred High School or secondary diploma or equivalent required Compensation & Benefits SiteOne offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for benefit-eligible associates may include: Competitive compensation: $70,000-$85,000 depending on experience Medical, Dental and Vision plans Paid Time Off, Paid Holidays DailyPay available! 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! What This Job Description Covers The information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position. Our Commitment to Equal Opportunity SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law. Avoiding Recruiting Scams Your safety matters to us. To make sure you’re interacting with a real SiteOne hiring team member, here’s how to protect yourself from recruiting scams: We will never ask for payment, sensitive personal information, ID documents over email, messaging apps, or text. All open positions will be posted on our official careers page: careers.siteone.com Any email you receive will be sent from a @siteone.com email address. If you receive outreach that seems unusual, please contact View email address on click.appcast.io to confirm. Compensation Transparency Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws. #J-18808-Ljbffr SiteOne Landscape Supply