Retail Financial Operations Specialist

Job Description

Job Description

JOB SUMMARY

The Retail Financial Operations Specialist supports retail financial operations, including prize validations, accounts payable, retailer licensing, and billing for the Kentucky Lottery Corporation (KLC). Assists in the development of efficient and effective business processes to support players and retailers. Assists in maintaining compliance with state and federal reporting requirements for claims and retailer and vendor commissions. Helps verify retailers are properly licensed in accordance with applicable policies and procedures.

ESSENTIAL DUTIES/RESPONSIBILITIES  

• Supports the Validation team by processing claim information, reconciling documentation, and responding to retailer/player inquiries related to scratch-off, draw, and iLottery products. Assists retailers with validation issues. Monitors and resolves issues from customer service database. 

• Completes accounts payable (A/P) responsibilities as directed. Ensures invoices are approved, supported and coded appropriately. Processes monthly procurement card (ProCard) transactions. Assists in analyzing and resolving problems or discrepancies with vendor payments.

• Supports retailer billing activities by monitoring the collection of past due accounts. Coordinates with Legal department and the Department of Revenue on collection efforts as needed. Enters necessary adjustments to retailer bills, ensuring adequate supporting documentation is maintained.

• Conducts research and responds to questions from third parties, retailers, and KLC employees regarding licensing procedures, polices, and other issues. Addresses billing inquiries from internal and external parties and provides requested reports.

• Supports the monitoring and flow of all paperwork concerning licensing and relicensing including Revenue Cabinet compliance, credit and security checks, and Secretary of State requirements.

• Works with Legal and Security Departments to monitor all lottery retailers for conformity to rules and regulations and applicable state laws. Initiates system setup of retailer accounts and coordinates installation and removal of lottery equipment with Sales Department and third parties. Continuously monitors retailer status (active, pending, inactive, and canceled).

• Assists in the development and updating of A/P, Validations, Licensing, and Billing policies and procedures, including business continuity action plans and processes. Organizes and prioritizes daily tasks in support of departmental goals.

• Supports and contributes to the success of both the A/P & Validations team and the Licensing & Billing team. Scheduling and assignments will be delegated by Senior Manager, Retail Financial Operations.

Other Responsibilities

• Participates in testing and implementation of software enhancements or upgrades related to A/P, Validations, Retail Accounting, and Licensing systems.
• Performs other duties as assigned by the Sr. Manager of Retail Financial Operations.

KNOWLEDGE/SKILLS/EXPERIENCE

• High school diploma or equivalent required. Relevant college coursework in business, accounting, or finance preferred.
• Minimum two years of accounting experience in a computerized environment, including accounts payable/receivable and general ledger. Experience in retail accounting or bookkeeping is beneficial. 
• Demonstrated proficiency with Microsoft Office Suite, specifically Excel, Word, and Teams. Experience with Microsoft Dynamics (D365) or other Enterprise Resource Planning (ERP) systems preferred.
• Strong knowledge of state and federal tax withholding and reporting requirements.
• Excellent computer skills with the ability to work effectively with spreadsheets, data and documentation. 
• Excellent communication skills with the ability to convey information clearly and professionally to internal and external stakeholders. Must possess excellent customer service skills. 
• Must be extremely organized, thorough and detail oriented with the ability to handle competing priorities on a day-to-day basis.
• Strong critical thinking and problem-solving skills, with the ability to analyze issues, identify root causes, and recommend solutions.

• Must be dependable with excellent time-management skills and consistent attendance.

CORE VALUES

Must be able to exhibit the KLC’s core values:

• Integrity – We do the right thing.
• Accountability – We are accountable to the Governor, the General Assembly, the people of the Commonwealth and to each other.
• Social Responsibility – We are a good corporate citizen, giving back to the community.
• Diversity, Equity & Inclusion – We value and respect our colleagues, our customers, and the communities we serve.
• Teamwork – We believe in collaboration and the strength of people coming together to achieve something great.
• Innovation – We embrace innovation, working to proactively see opportunities.
• Fun – We have fun at work and enjoy a positive work environment.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

WORKING CONDITIONS

• Monday through Friday onsite in Louisville corporate office.
• The Validations Department operates a “walk-up window” to the general public for in-person claims processing.

PHYSICAL REQUIREMENTS

• Ability to lift up to 20 pounds: Occasionally
• Standing or sitting: Continuously
• Moving: Frequently
• Reaching, writing, fingering, typing: Continuously
• Pulling and Stretching: Occasionally
• Talking and hearing: Continuously
• Seeing: Must be able to read reports and use a computer: Continuously
• Sitting for long periods of time: Continuously

 

BENEFITS

We offer a comprehensive employee benefits package including medical, dental, vision, wellness program, health savings account, flexible spending accounts, company paid life insurance, supplemental life insurance, company paid short-term and long-term disability, paid parental leave, voluntary benefit plans, generous paid time off plans, retirement plans – including 401(k), 457(b), IRAs, and a money purchase retirement plan in which after one year of service the company contributes the equivalent of 8% of your base pay. 

 

Salary Range: $43,911-$54,888 (Midpoint) . Our goal is to pay a competitive market salary for new employees, which is typically up to the midpoint of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills and internal pay equity.

The Kentucky Lottery Corporation is an equal employment opportunity employer. Our mission is to build a diverse, equitable and inclusive environment where everyone is valued. We’re all winners when we embrace our differences.

The Kentucky Lottery Corporation is committed to the full inclusion of all qualified individuals through all aspects of employment, and will provide reasonable accommodation, upon request, to assist with the job application or interview process, or performing the essential functions of a job. If reasonable accommodation is needed, please contact Human Resources.