University IT Manager Higher Ed Systems (SIS/LMS) & Operations

California Miramar University is hiring a University IT Manager to run campus IT end to end: infrastructure, security, help desk, and academic systems. You'll lead a two-person team and report directly to the Executive Director. Because we are a small and growing university, this role is hands-on as well as strategic: you will personally administer our SIS and LMS, support faculty, staff, and students, and step in on technical work when needed. Responsibilities Administer the day-to-day operations of the SIS and LMS, including configuration, access and permissions, integrations, reporting, troubleshooting, and data integrity. Complete and stabilize the university's SIS and LMS migration to a new system and then own ongoing administration of the platform. Own the help desk function: set priorities and workflows, monitor the queue, and personally step in to resolve tickets and escalations when volume, complexity, or coverage requires it. Provide direct technical support to faculty, staff, and students when needed. Supervise and mentor a two-person IT team, establishing priorities and clarifying responsibilities. Improve help desk and ticket escalation workflows, and develop documentation, standard operating procedures, and training materials. Apply cybersecurity best practices and ensure systems support academic, administrative, compliance, and student services operations. Coordinate with vendors and partner with faculty, staff, and university leadership. Oversee the scaling of IT systems, processes, and infrastructure as the university grows, including account provisioning across six eight-week sessions per year. Spearhead AI adoption across the university — serve as the internal expert, develop AI-powered tools such as chatbots, and support faculty and staff in using AI effectively. Qualification Requirements 3-5 years of relevant IT experience within a higher-education environment (college, university, or technical institute). Bachelor's degree, or equivalent professional experience. Direct, hands-on experience administering both a Student Information System and a Learning Management System (e.g., Anthology/CampusVue, Populi, Moodle, Canvas, Banner, Ellucian). Current, hands-on technical ability, with demonstrated experience performing the work directly rather than solely directing others. Experience managing an SIS and/or LMS. Experience supervising or mentoring a technical team. Ability to work effectively in a small team, contributing directly and taking on hands-on work as needed. Preferred Qualifications Direct experience with Anthology, Moodle, and/or Populi. Familiarity with higher-education compliance and accreditation, enrollment operations, registrar workflows, student records, and system integrations. Practical experience using and applying AI tools in a workplace setting, including prompting and helping others adopt them. Experience creating standard operating procedures and improving help desk workflows. Schedule Full-time, on-site in San Diego, Monday through Friday, 9:30 a.m. to 6:00 p.m. Occasional evening coverage to support evening classes. Occasional travel to San Jose, CA, approximately 2-3 times per year. Health insurance Paid time off Compensation Range $75,000.00 - $95,000.00 per year #J-18808-Ljbffr California Miramar University