Enrollment Specialist

Job Title

Job Description

Required Qualifications

Associate degree

Six (6) months of experience

Key Responsibilities

Proactively inform and assist with general inquiries and enrollment processes via phone, email, chat, and in person in a timely and efficient manner with a high level of customer service as all times

Ensure that all communication via phones, messages, chats, emails for department and coverage of holiday and college closures are documented and tracked and issued out to the community with A+ customer service experience. Phone queues are in line with messages.

Demonstrate knowledge regarding applicable Department / College and State / Federal regulations, policies and procedures relating to the enrollment process, appeals, graduation, scholarships, and other general knowledge necessary to communicate with the public (students, parents, staff, and faculty)

Maintains, accesses, inputs, and retrieves data from the college departmental and external databases

Attends staff meetings to exchange information and professional seminars and / or conferences to improve professional skill

Assists other departments as necessary when assigned on any campus

Knowledge, Skills, & Abilities

Must have good customer service skills

Be proficient with Microsoft Office and other computer software programs

Commitment to delivering a high level of customer service

Ability to multi-task while maintaining a positive attitude

Must have strong organizational skills, as well as effective oral and written communication

Veteran's Preference Information

This position is eligible for Veterans Preference pursuant to Chapter 295 of Florida Statutes. Preference will be given to eligible veterans and their spouses in accordance with the statute and requires the applicant to submit eligible documentation such as a DD-214 (or equivalent). If you are submitting a copy of a DD-214, please ensure the social security number and date of birth is redacted and/or removed.

Benefits

Daytona State College offers a variety of benefits to our regular full-time employees, including:

Health Insurance: Medical, Dental, Vision, Flexible Spending Account (FSA), Dependent Care Flexible Spending Account

Retirement Options: Florida Retirement System Pension Plan, Deferred Retirement Option Program (DROP), Florida Retirement System Investment Plan, State Community College System Optional Retirement Program (SCCSORP), 403(b) and 457(b) Retirement Savings Accounts

Supplemental Insurance: College Paid Basic Life Insurance, Voluntary and Dependent Life Insurance, Sick Leave Pool, Cancer Insurance, Critical Illness Insurance

Paid Time Off: Vacation & Sick Leave, Holidays & College Breaks

Holidays: New Year's Day, Martin Luther King Day, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving & the following day, Christmas Day

Additional Benefits: Tuition Reimbursement for employees as well as their spouses and dependents, Onsite Wellness/Fitness Center, Employee Assistance Program (EAP)